Analyste support technique I

5 months ago

SaintLambertdeLauzon, Canada Jyga Technologies Full time

WHY JYGA?

Group insurance after your 3-month probation period;A retirement plan with employer contribution;Flexible hours with weekends off;Four days off during the holiday season;Flexibility in taking vacation;Opportunities for advancement and career development;New modern offices;Free coffee at all timesFree parking;Trippy corporate events;Other advantages that you can only discover by applying for our offer

YOUR DAY TO DAY WITH US

The Technical Support Analyst Level II will be responsible for working within a global team that focuses on troubleshooting technical software and hardware issues for all JYGA products. Your main responsibilities will be as follows:

Provide prompt, efficient and courteous technical support to customers regarding all company products.Effectively capture, prioritize and document all incidents via our ticketing system.Manage, diagnose and resolve technical incidents that may arise during installation, startup, maintenance and mechanical/electronic repair of products.Effectively document technical product bugs while working collaboratively with QA and R&D to improve products.Help customers use the hardware and software components of the products.Capture troubleshooting steps and techniques to contribute to the JYGA knowledge management database.Actively participate in cross-functional R&D teams to contribute to the technological evolution of products.

YOUR LUGGAGE

DEC in IT/IT support (network management, infrastructure, IT support) or equivalent relevant experience.Bilingual, French/English (essential to support our customers in more than 35 countries)Experience working in a fast-paced technical customer service environment with technical skills in troubleshooting, methods and documentation techniques.Action-oriented, resourceful, collaborative, autonomous and passionate about technology.Knowledge of computer systems, components, Office 365, Teams, TeamViewer.Ability to work on-site at Jyga Technologies up to approximately 90% of scheduled time.

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