Database and Stewardship Coordinator

Found in: Appcast CA A2 P - 2 weeks ago


Mississauga, Canada Hospice Mississauga Full time

Are you a highly organized and personable individual who has a passion for data entry and customer service? Are you looking to grow your career for a charitable organization focused on excellent hospice palliative care within the community? Are you interested in working in a collaborative and supportive work environment where you will have an opportunity to thrive? If so, we’d like to hear from you

Hospice Mississauga offers:
A culture of professional and caring staff who are motivated, innovative, and creative
Competitive salaries
Paid Professional Development (5 days and $500 per year)
Health Benefits
Pension plan (HOOPP)
Flexible work schedule
Generous vacation and sick time
Monthly phone allowance

More about the Organization:
Hospice Mississauga is a non-profit organization providing support to people and their families experiencing life limiting illness and end of life, serving over 1,500 individuals a year in Mississauga. Our mission is to provide compassion, support and advocacy that lessens the distress of terminal illness and loss on individuals, families, and the community. Our continuum of support programs includes hospice counselling, spiritual care, HUUG (Help Us Understand Grief) Children’s program, Social Connections, health and wellness education, bereavement and will soon be grown to include in-patient hospice beds within our future Hospice Centre.

About the Database and Stewardship Coordinator Opportunity:
The role of the Database and Stewardship Coordinator entails upholding the accuracy of the Customer Relations Management (CRM) database (Donor Perfect), which involves managing donor demographic data, gift records, and conducting market research analysis. Furthermore, the coordinator is tasked with executing donor stewardship activities, based on an established recognition and stewardship grid, such as crafting personalized thank-you and generating tax receipts and various reports e.g., donor updates, mailing lists) from the donor database.

This position is responsible for conducting prospect research using the Internet, in-house files, mining the database and other external resources. Donor and patient confidentiality are of utmost importance.

The Database and Stewardship Coordinator will work cooperatively with the annual fund development and capital campaign teams and works closely with the organization’s finance department on fund management and financial reconciliation.

Key Responsibilities of the Database and Stewardship Coordinator:
Be the team lead for all aspects of our CRM (Donor Perfect), including training colleagues on proper use and liaising with consultants
Responsible for inputting in-take data and ensuring that all necessary data is being entered, maintained, and upholds industry best practices
Lead all aspects of donation processing and importing
Work closely with the fund development and campaign team to create and execute a clearly defined donor journey, enhancing relationships through a range of thoughtful stewardship strategies
Play a role in retaining and elevating donor support through effective stewardship efforts
Responsible for conducting prospect research, analyzing findings, and producing monthly reports
Providing exceptional customer service from start to finish by ensuring inquiries are responded to in a timely manner
Maintaining positive relations and communications with donors, sponsors and stakeholders
Perform other duties related to the position as assigned

Qualifications and Experience of the Database and Stewardship Coordinator:
2-4 years related work experience or a combination of relevant education and work experience
2-4 years CRM experience with proficiency in gift processing, receipting, moves management, and reporting experience with Donor Perfect, required
Experience in donor relations and stewardship with a demonstrated track record of success
Experience with financial reconciliation and auditing process
Strong data entry skills (with a focus on accuracy and attention to detail) and highly proficient in Microsoft Office 365
Excellent written and verbal communication skills, role includes communications and record-keeping
Strong work ethic, professional integrity, and initiative-taker
Discretion and tact in handling sensitive or confidential information
Ability to work independently, and under the pressure of a multi-stakeholder environment
Flexibility to work some evenings/weekends as required
Ability to speak other languages is an asset
Knowledge of the hospice palliative care sector is an asset

Hospice Mississauga is an equal opportunity employer, and we are committed to building an inclusive, diverse, accessible, and respectful workplace that is representative of the communities that we serve.

Please inform us if you require any accommodation during the hiring process. We thank all applicants in advance, however, only those under consideration will be contacted.

Please note: we are only accepting applications from those authorized to work in Canada and we are not currently sponsoring any work visas.



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