Database and Stewardship Coordinator
2 weeks ago
POSITION
Database & Stewardship Coordinator ORGANIZATION Hospice Mississauga LOCATION Hybrid with at least 1 day / week in the office Mississauga, ON Are you a highly organized and personable individual who has a passion for data entry and customer service? Are you looking to grow your career for a charitable organization focused on excellent hospice palliative care within the community? Are you interested in working in a collaborative and supportive work environment where you will have an opportunity to thrive? If so, we’d like to hear from you Hospice Mississauga offers:- A culture of professional and caring staff who are motivated, innovative, and creative
- Competitive salaries
- Paid Professional Development (5 days and $500 per year)
- Health Benefits
- Pension plan (HOOPP)
- Flexible work schedule
- Generous vacation and sick time
- Monthly phone allowance
- Be the team lead for all aspects of our CRM (Donor Perfect), including training colleagues on proper use and liaising with consultants
- Responsible for inputting in-take data and ensuring that all necessary data is being entered, maintained, and upholds industry best practices
- Lead all aspects of donation processing and importing
- Work closely with the fund development and campaign team to create and execute a clearly defined donor journey, enhancing relationships through a range of thoughtful stewardship strategies
- Play a role in retaining and elevating donor support through effective stewardship efforts
- Responsible for conducting prospect research, analyzing findings, and producing monthly reports
- Providing exceptional customer service from start to finish by ensuring inquiries are responded to in a timely manner
- Maintaining positive relations and communications with donors, sponsors
- Perform other duties related to the position as assigned
- 2-4 years related work experience or a combination of relevant education and work experience
- 2-4 years CRM experience with proficiency in gift processing, receipting, moves management, and reporting experience with Donor Perfect, required
- Experience in donor relations and stewardship with a demonstrated track record of success
- Experience with financial reconciliation and auditing process
- Strong data entry skills (with a focus on accuracy and attention to detail) and highly proficient in Microsoft Office 365
- Excellent written and verbal communication skills, role includes communications and record keeping
- Strong work ethic, professional integrity, and initiative-taker
- Discretion and tact in handling sensitive or confidential information
- Ability to work independently, and under the pressure of a multi-stakeholder environment
- Flexibility to work some evenings/weekends as required
- Ability to speak other languages is an asset
- Knowledge of the hospice palliative care sector is an asset
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