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Customer Care Representative

2 months ago

Markham, Canada Robert Half Full time
We are offering a short term contract employment opportunity based in Markham, Ontario. The role is within the Non-Profit industry and is focused on customer care. As a Customer Care Representative, you will be tasked with a variety of duties aimed at maintaining customer satisfaction, ensuring accurate record keeping, and resolving customer issues.

Responsibilities:

• Handle and resolve customer issues in a timely and efficient manner
• Update and maintain accurate customer sales and allergen information
• Process customer credit applications with a high degree of accuracy
• Collaboratively work with Sales, Operations, and Marketing departments to deliver excellent results for customers
• Respond to customer inquiries and provide guidance as necessary
• Regularly monitor customer accounts and take necessary action when needed
• Maintain a strong focus on customer service, demonstrating professionalism in all interactions
• Utilize advanced Microsoft Office skills for data entry and record keeping
• Assist in the printing of production and allergen labels and summaries
• Regularly interact with diverse groups, demonstrating active listening and problem-solving skills.
• Minimum of 1 year of experience in a customer service role, preferably within a non-profit organization.
• Proven experience in answering inbound calls and handling both inbound and outbound calls efficiently.
• Excellent customer service skills, with the ability to handle customer queries and complaints professionally.
• Proficiency in data entry and order entry tasks, ensuring accuracy and attention to detail.
• Demonstrable experience with email correspondence, with excellent written communication skills.
• Proficiency in Microsoft Excel and Microsoft Word is essential.
• Experience in scheduling appointments, with the ability to manage multiple schedules and prioritize tasks.
• Previous experience in a call center environment will be a plus.
• Ability to work well in a team and contribute positively to the team dynamic.
• Strong problem-solving skills, with the ability to think on your feet and provide solutions to customer issues.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for Canadian job openings must be authorized to work in Canada.

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