Customer Service Inbound Rep
4 weeks ago
What's the role?
This role is responsible for influencing and serving all Hilti customers; including internal Hilti customers (. field account managers) and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service, and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements; ensuring the successful achievement of the company’s objectives and growth within their assigned Market Organization.
Who is Hilti?
Hilti is making construction better by fulfilling our customers' promise as being the best partner for productivity, safety, and sustainability. We challenge norms to bring innovative, top-of-line solutions to the global construction industry, and beyond. Hilti is where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
Provide outstanding inbound services to our internal and external customers including consultative sales, technical inquiries, and support Must understand appropriate handling of specialized market segments including Federal and State Government, Rental, Automotive, Mining, Nuclear, etc. including strong organizational awareness of how to work high, deep, and wide within large organizations Understand and present Hilti's Channel Strategy and New Product and Trade Strategy Responsible for sustaining and continuing knowledge of existing and new products and applications Strong knowledge level of Hilti Online to increase overall customer base, drive online sales and troubleshoot online customer issues• Ability to handle transactions involving customers’ terms and conditions in accordance to Hilti's legal guidelines and any applicable regulatory standards Utilize SSS to convert prospects into buying customers to support Hilti's Growth Strategy Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel Successful time management skills to provide quality service with 60 - 75 customer contacts per day
What do we offer?
In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RRSP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
What you need is:
High School diploma or GED required; Bachelor’s degree preferred Previous customer service and/or sales skills required Strong knowledge of computer systems such as SAP, Microsoft Word, Excel strongly preferred Be able to thrive both independently and in a team environment • Strong technical and customer relationship management skills required Ability to multitask, prioritize, and manage time effectively Excellent written, verbal, and presentation skills Drive to develop strong and sustainable customer relationships Mobility and desire to develop preferred-
Customer Service Inbound Rep
4 weeks ago
Oakville, Canada HILTI Full timeWHAT'S THE ROLE? This role is responsible for influencing and serving all Hilti customers; including internal Hilti customers (i.e. field account managers) and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer...
-
Sales & Marketing Rep
5 months ago
Oakville, Canada EcoBrush Painting Service Full timeEcoBrush is expanding _from_ it's original service area of the Muskoka Region after 6 years of successful business. Our expansion follows customer demand for non-toxic options in professional painting. Over the the next 2 years, EcoBrush will be hiring marketing, sales, customer relations and management staff to help with our growth plans. EcoBrush has an...
-
Sales & Marketing Rep
5 months ago
Oakville, Canada EcoBrush Painting Service Full timeEcoBrush is expanding from it's original service area of the Muskoka Region after 6 years of successful business. Our expansion follows customer demand for non-toxic options in professional painting. Over the the next 2 years, EcoBrush will be hiring marketing, sales, customer relations and management staff to help with our growth plans. EcoBrush has an...
-
Inbound Customer Service
5 months ago
Oakville, Canada autologiQ Full time**Job description** We are looking for a high-energy, positive and friendly person who thrives in a fast-paced environment to join our team. You will manage the inbound calls, assist with booking appointments and performing follow-up calls. This person works with a sense of urgency and excitement and aims to go above and beyond for our clients and other...
-
Inbound Customer Service
5 months ago
Oakville, Canada autologiQ Full timeautologiQ is one of Canada's fastest growing fintech companies. In addition to providing vehicle repair financing, we also provide a full service vehicle management solution to help consumers consumers extend the useful life of their vehicle in an affordable way. With incredible growth, we require entrepreneurial minded individuals who are obsessed with...
-
Customer Service Representative
4 weeks ago
Oakville, Ontario, Canada Hilti Corporation Full timeAbout the RoleThis is a unique opportunity to join Hilti Corporation as a Customer Service Inbound Rep, where you will play a vital role in influencing and serving all Hilti customers, including internal Hilti customers and other Hilti team members who have direct relationships with the Hilti customer experience.Key ResponsibilitiesProvide outstanding...
-
Bilingual Customer Service Inbound Representative
4 months ago
Oakville, Canada Hilti Group Full timeWhat's the role? This role is responsible for influencing and serving all Hilti customers; including internal Hilti customers (. field account managers) and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer...
-
Customer Service Inbound Representative
5 months ago
Oakville, Canada HILTI Full time**What's the role?**: This position is responsible for influencing and serving all Hilti customers, including internal Hilti customers, i.e. field account managers and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate...
-
Bilingual Inbound Customer Service Representative
5 months ago
Oakville, Canada HILTI Full timeWHAT'S THE ROLE? This position is responsible for influencing and serving all Hilti customers, including internal Hilti customers, i.e. field account managers and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer...
-
Inbound Dispatcher
2 weeks ago
Oakville, Canada Panjaab Transport Full time**Job Overview**: We are seeking a detail-oriented **INBOUND DISPATCHER** to join our team. We are searching Dispatch will be responsible Tracking -Tracing for coordinating and scheduling **transportation **services efficiently. **Responsibilities**: - Utilize transportation management systems to schedule and dispatch drivers - Communicate with drivers to...
-
Customer Service Representative
5 months ago
Oakville, Canada FLS Transportation Service Limited Full timeFLS Transportation is actively searching for a Customer Service Representative for their Oakville, ON branch. The Customer Service Representative is an entry-level position providing operational support to Account Managers and Sales Executives. These activities include facilitating the day-to-day business needs of customer(s), responding to inquiries in a...
-
Brand Rep
1 month ago
Oakville, Canada THIRDCHANNEL Full timeRESPONSIBILITIES AND DUTIES Create and commit to a monthly cadence of retail store visits in your market Merchandise and replenish displays set according to planograms Build meaningful relationships with store teams Educate and engage store teams on the features and benefits of SAXX products Submit store visit reports, including taking before and...
-
Customer Support Representative
2 months ago
Oakville, Canada Coloplast Full time**Location**: Oakville, CA **Job Family**: Sales **Country/Region**: Canada Company Overview Do you want to make a difference for people breathing, speaking and living with a neck stoma? At Atos Medical our people are the strength and key to our on-going success. We create the best customer experience and thereby successful business through our 1200 skilled...
-
Customer Support Representative
5 months ago
Oakville, Canada Coloplast Full time**Location**: Oakville, CA **Job Family**: Sales **Country/Region**: Canada Company Overview Do you want to make a difference for people breathing, speaking and living with a neck stoma? At Atos Medical our people are the strength and key to our on-going success. We create the best customer experience and thereby successful business through our 1200...
-
Order Desk
2 months ago
Oakville, Canada Premier Brands, Ltd. Full time**Job Overview**: We are seeking an organized and personable Order Desk & Customer Service Representative to join our team. This dynamic position requires a multi-tasker who can handle routing, customer communication, order processing, and coordinating with sales reps, drivers, and customers. You’ll work in a fast-paced environment where accuracy,...
-
Brand Rep
1 month ago
Oakville, Canada ThirdChannel Full timeRESPONSIBILITIES AND DUTIES Create and commit to a monthly cadence of retail store visits in your marketMerchandise and replenish displays set according to planogramsBuild meaningful relationships with store teamsEducate and engage store teams on the features and benefits of SAXX productsSubmit store visit reports, including taking...
-
Customer Service Representative
4 weeks ago
Oakville, Ontario, Canada FCT Full timeAbout FCTFCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our...
-
Call Center Representative
5 months ago
Oakville, Canada KMTS Full time**Job Overview**: As a Call Center Representative / Customer Service agent at our telecommunications company, you will be the frontline ambassador for our brand, providing exceptional service and support to our valued customers. Your primary responsibility will be to handle inbound calls, addressing customer inquiries, resolving issues, and ensuring a...
-
Bilingual Customer Service Representative
4 weeks ago
Oakville, Ontario, Canada Randstad Canada Full timeJob Title: Bilingual Customer Service RepresentativeWe are seeking a highly skilled and bilingual customer service representative to join our team in the mortgage services industry. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling high-volume inbound calls, and resolving complex queries...
-
Bilingual Customer Service Representative
4 weeks ago
Oakville, Ontario, Canada Randstad Canada Full timeJob Title: Bilingual Customer Service RepresentativeWe are seeking a highly skilled and bilingual customer service representative to join our team in the mortgage services industry. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling high-volume inbound calls, and resolving complex queries...