Customer Service Representative

4 weeks ago

Oakville, Ontario, Canada FCT Full time
About FCT

FCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling inbound and outbound calls, and ensuring that our clients receive the highest level of service.

Key Responsibilities
  • Provide exceptional customer service to clients through inbound and outbound calls
  • Handle a high volume of calls and requests for service in a friendly and professional manner
  • Address client issues and concerns, escalating to internal partners as required
  • Ensure service standards are met by processing designated lender follow-up in accordance with applicable programs
  • Communicate file updates to internal and external partners using internal computer systems
  • Meet and exceed customer needs and expectations, escalating all issues to the department manager
Requirements
  • Minimum one year of customer service experience in a call center environment
  • Mortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset
  • Exceptional phone manner with strong communications and interpersonal skills
  • Proven ability to problem solve and prioritize issues
  • Detail oriented and proven ability to multi-task in a fast-paced environment
  • Ability to exercise good judgment in protecting confidential information
  • Intermediate computer skills in MS Office products (Word, Excel, and PowerPoint)
What We Offer
  • Comprehensive benefits, including virtual healthcare and an Employee & Family Assistance Program
  • Group retirement savings plan with company match
  • Paid holidays and generous paid time off
  • Hybrid work arrangements
  • Paid volunteer opportunities and charitable donation matching
  • Employee recognition programs, including referral incentives
  • Potential for performance-based incentives
  • The opportunity to participate in our stock purchase plan

We are committed to fostering a diverse and inclusive environment, and we actively work towards it every day. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

  • Customer Service Representative

    3 weeks ago

    Oakville, Ontario, Canada beBee Professionals Full time

    Customer Service RepresentativeAt beBee Professionals, we are seeking a skilled Customer Service Representative to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment. Key...

  • Customer Service Representative

    1 month ago

    Oakville, Ontario, Canada Eric Gruscyk - Desjardins Insurance Agent Full time

    Customer Service Representative - Desjardins Agent Team MemberLocation: Oakville, ON Type: Full TimePosition Overview:A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of customer service representative - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business...

  • Customer Service Representative

    1 month ago

    Oakville, Ontario, Canada Eric Gruscyk - Desjardins Insurance Agent Full time

    Customer Service Representative - Desjardins Agent Team MemberLocation: Oakville, ON Type: Full TimePosition Overview:A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of customer service representative - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business...

  • Customer Service Representative

    3 weeks ago

    Oakville, Ontario, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at BMO Financial Group. As a Customer Service Representative, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their needs.Key ResponsibilitiesIdentify customer needs and...

  • Customer Service Representative

    2 months ago

    Oakville, Ontario, Canada Peerless Talent Full time

    Customer Service RepresentativeWe are seeking an experienced and energetic Customer Service Representative to join our rapidly growing organization. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Support all service requirements of...

  • Customer Service Representative

    2 months ago

    Oakville, Ontario, Canada Peerless Talent Full time

    Customer Service RepresentativeWe are seeking an experienced and energetic Customer Service Representative to join our rapidly growing organization. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Support all service requirements of...

  • Customer Service Representative

    1 month ago

    Oakville, Ontario, Canada FCT Full time

    Customer Service RepresentativeFCT is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Provide timely...

  • Customer Service Representative

    1 month ago

    Oakville, Ontario, Canada FCT Full time

    Customer Service RepresentativeFCT is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Provide timely...

  • Customer Service Representative

    4 weeks ago

    Oakville, Ontario, Canada CareRx Full time

    About CareRxCareRx is a leading provider of pharmacy services to seniors communities in Canada. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities, including long-term care homes, retirement homes, assisted living facilities, and group homes.We use best-in-class technology to automate the preparation and verification...

  • Customer Service Representative

    4 weeks ago

    Oakville, Ontario, Canada CareRx Full time

    About CareRxCareRx is a leading provider of pharmacy services to seniors communities in Canada. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities, including long-term care homes, retirement homes, assisted living facilities, and group homes.We use best-in-class technology to automate the preparation and verification...

  • Customer Service Representative

    3 weeks ago

    Oakville, Ontario, Canada Billyard Insurance Group Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Billyard Insurance Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and...

  • Customer Service Representative

    3 weeks ago

    Oakville, Ontario, Canada Halton Healthcare Full time

    Job Title: Customer Service RepresentativeJob Summary:The Customer Service Representative will be the primary point of contact for customers, providing prompt and efficient service. The incumbent will perform a variety of duties related to customer service, scheduling, and dispatch of service requests.Key Responsibilities:Schedule non-urgent patient...

  • Customer Service Representative

    4 days ago

    Oakville, Ontario, Canada Randstad Full time

    Job Opportunity: We are seeking a professional Customer Service Representative for a full-time contract opportunity. As a key member of our team, you will be responsible for managing a busy front desk and providing exceptional communication skills to our clients.About the Role:- Provide top-notch customer service to clients and internal stakeholders- Manage...

  • Customer Service Representative

    3 weeks ago

    Oakville, Ontario, Canada FCT Full time

    About FCTFCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.We are committed to the success of each employee and offer a dynamic work environment that fosters innovation, collaboration, and growth.Job SummaryWe are...

  • Customer Service Representative

    4 weeks ago

    Oakville, Ontario, Canada FCT Full time

    About FCTFCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.Our CultureWe value diversity, inclusivity, and collaboration. Our employees are empowered to succeed through mentoring, innovative tools, and programs that...

  • Customer Service Representative

    4 weeks ago

    Oakville, Ontario, Canada FCT Full time

    About FCTFCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.Our CultureWe value diversity, inclusivity, and collaboration. Our employees are empowered to succeed through mentoring, innovative tools, and programs that...

  • Customer Service Representative

    3 weeks ago

    Oakville, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Oakville is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales floor, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash,...

  • Customer Service Representative

    2 weeks ago

    Oakville, Ontario, Canada Billyard Insurance Group Full time

    About the RoleBillyard Insurance Group is a leading insurance brokerage that is committed to excellence in the industry. We are seeking a skilled Customer Service Representative to join our team in Oakville. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and...

  • Dedicated Customer Service Representative

    2 weeks ago

    Oakville, Ontario, Canada The Travelers Companies, Inc. Full time

    We are seeking a dedicated customer service representative to join our team. As a customer service representative, you will be the key point of contact for our customers, providing timely and effective solutions to their queries.Responsibilities:Providing customer support via phone, email, and chatResponding to customer complaints and resolving...

  • Customer Service Representative

    3 weeks ago

    Oakville, Ontario, Canada University Health Network Full time

    Job SummaryAltum Health is seeking a Customer Service Representative to support our team of clinicians and administrative professionals at our Oakville clinic. As an integral member of our team, the Customer Service Representative performs multiple and individual product/service support activities in adherence to established policies, procedures, guidelines,...