Customer Service Representative

4 weeks ago

Oakville, Ontario, Canada Hilti Corporation Full time
About the Role

This is a unique opportunity to join Hilti Corporation as a Customer Service Inbound Rep, where you will play a vital role in influencing and serving all Hilti customers, including internal Hilti customers and other Hilti team members who have direct relationships with the Hilti customer experience.

Key Responsibilities
  • Provide outstanding inbound services to internal and external customers, including consultative sales, technical inquiries, and support.
  • Understand and present Hilti's Channel Strategy and New Product and Trade Strategy.
  • Responsible for sustaining and continuing knowledge of existing and new products and applications.
  • Strong knowledge level of Hilti Online to increase overall customer base, drive online sales, and troubleshoot online customer issues.
  • Ability to handle transactions involving customers' terms and conditions in accordance with Hilti's legal guidelines and any applicable regulatory standards.
  • Utilize SSS to convert prospects into buying customers to support Hilti's Growth Strategy.
  • Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair, and technical inquiries from both customers and field sales personnel.
  • Successful time management skills to provide quality service with 60-75 customer contacts per day.
Requirements
  • High School diploma or GED required; Bachelor's degree preferred.
  • Previous customer service and/or sales skills required.
  • Strong knowledge of computer systems such as SAP, Microsoft Word, Excel strongly preferred.
  • Ability to thrive both independently and in a team environment.
  • Strong technical and customer relationship management skills required.
  • Ability to multitask, prioritize, and manage time effectively.
  • Excellent written, verbal, and presentation skills.
  • Drive to develop strong and sustainable customer relationships.
  • Mobility and desire to develop preferred.
About Hilti Corporation

We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It's why we haven't gone through any waves of layoffs – even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It's why most of our team members come from a non-construction background.

Success at Hilti comes down to teamwork and ability – the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.

What We Offer
  • In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RRSP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
  • We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

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