Client Services Manager
3 days ago
At Securiguard, we create a sense of security and trust. Our security and safety solutions are complemented by exceptional customer service. We are dedicated to supporting our employees, our community, and our environment.
We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Services Manager to oversee the day-to-day operations of our Ottawa Region. This role is an exciting opportunity to lead a highly skilled, professional Security team.
The day to day:
- Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
- Manage a book of business for strategic accounts, delivering first class service delivery and contract compliance. The ability to spend significant time on site is expected.
- Recommend/implement security solutions, coverage and risk-reducing strategies.
- Ensure all contract and legislative requirements are being met.
- New Business start-ups and transition plan implementation
- Incident Response and Incident Command
- KPI Implementation and Reporting
- Negotiate increases and renewals with existing client base.
- Ensures all shifts are covered by a trained, qualified security professional.
Knowledge:
- Legislation - Relevant government and security legislation in Ontario
- Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation.
- Financial - margin maintenance/improvement, Client/Site financial analysis, Spend Control
Here's what you need:
- Successful applicant must have a minimum of 3 years security experience in a managerial capacity, or a combination of experience and relevant experience /education.
- Demonstrated success in building and leading teams; passion and high energy for people.
- Proven track record of excellence in client relationship management, problem solving and business development.
- Experience in an operational setting involving the management and supervision of many staff members.
- Strong communicators with assertive interpersonal skills and team player are critical to success.
- Security/Service professional with proven management experience within the security industry, the public sector or armed services is an asset.
- Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills.
- Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents.
- Experience of writing policy, standing order procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
- MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class G ONTARIO Driver's License; access to or possession of vehicle for attending to all client sites.
- Understands financial and cost drivers in the security industry.
Who we are:
At Securiguard we believe in living and acting by our values: R.E.A.C.H.
Respect · Empathy · Accountability · Courtesy & · Honesty
We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.
With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.
We believe that diversity enables the company to grow towards a better future. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category.
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