Account Support Representative

2 months ago

Listowel, Canada Spinrite Full time
Account Support Representative

Spinrite is the largest craft yarn and sewing thread company in North America. As an industry leader focused on driving growth and execution excellence, we are looking for an Account Support Representative to join our growing Sales team.

Reporting to the Key Account Manager, the Account Support Representative will be responsible for a broad range of customer service duties including communications, problem solving and data-entry.

Duties and Responsibilities:

Order Management and Accuracy for either EDI and/or manually entered orders within the customer/company prescribed timelines. Post Order Release - Monitors orders being filled, reviewing inventory, and alerting the customer or sales manager to any stock shortages within prescribed timelines. Verify customer claims for accuracy, provide supporting information to challenge/approve. Tracking and reporting shipping shortages and customer fines. Customer credit issuance and or processing as needed based on manager’s approval. Receive and respond to phone calls, voice mail, e-mail, fax, web site and letters in a timely manner. Establish and maintain good customer rapport and build relationships with retail buyers and international distributors. Respond to questions from customers in a timely manner; elevate any concerns to the sales manager if required. Promote the company and products to customers, providing product knowledge and support. Process/alert Spinrite team of any customer driven changes that would impact order, shipping, and billing handling. Enter information into the customer databases. example pricing, product specifications, key dates. Publish weekly and month customer service reports as required. Perform tracing and tracking of shipments. Address shipping concerns. No specific responsibility for health and safety of others, beyond following standard defined health and safety procedures and reporting any observed workplace hazards. Perform other duties as required.

Qualifications:

Exceptional verbal and written communication skills. Independent worker, motivated, self-starter. Ability to work across functions in a collaborative manner. Exceptional attention to detail and timeliness in handling time sensitive tasks. Knowledge of product base is an asset. Strong computer skills in applications including: Microsoft Office Word. Excel – Intermediate level. Visual – or related MRP experience. VX Explorer or related software. 2 – 3 years of relevant work experience in customer service. Secondary school diploma.

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