Business Development Support Specialist
3 weeks ago
At SPINRITE YARNS ONLINE INC., we are committed to driving growth and execution excellence in the industry. As a leader in craft yarn and sewing thread, we are seeking an experienced Account Support Representative to join our Sales team.
About the RoleThe successful candidate will be responsible for providing exceptional customer service, including communications, problem-solving, and data-entry tasks. Key responsibilities include:
- Monitoring orders being filled, reviewing inventory, and alerting customers or sales managers to stock shortages within prescribed timelines.
- Verifying customer claims for accuracy and providing supporting information to challenge or approve claims.
- Tracking and reporting shipping shortages and customer fines.
- Responding to phone calls, voice mails, emails, faxes, website inquiries, and letters in a timely manner.
- Maintaining good customer rapport and building relationships with retail buyers and international distributors.
- Promoting the company and products to customers, providing product knowledge and support.
- Alerting the Spinrite team of customer-driven changes that impact order, shipping, and billing handling.
- Entering information into customer databases, including pricing, product specifications, and key dates.
- Producing weekly and monthly customer service reports as required.
This role requires strong computer skills in applications, including Microsoft Office Word, Excel (intermediate level), and VX Explorer or related software. We are looking for a professional with 2-3 years of relevant work experience in customer service.
Requirements- Bachelor's degree in a related field or equivalent work experience.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office and database management.
- Knowledge of the industry and its trends is an asset.
We offer a competitive salary range of $55,000 - $65,000 per year, based on experience and qualifications. This position also includes benefits, such as health insurance, retirement savings plan, and paid time off.
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