Account Coordinator

1 month ago


Listowel, Canada SPINRITE YARNS ONLINE INC. Full time

p>Spinrite is the largest craft yarn and sewing thread company in North America. As an industry leader focused on driving growth and execution excellence, we are looking for an Account Support Representative to join our growing Sales team.Reporting to the Key Account Manager, the Account Support Representative will be responsible for a broad range of customer service duties including communications, problem solving, and data-entry.Post Order Release - Monitors orders being filled, reviewing inventory, and alerting the customer or sales manager to any stock shortages within prescribed timelines.Verify customer claims for accuracy, provide supporting information to challenge/approve.Tracking and reporting shipping shortages and customer fines.Receive and respond to phone calls, voice mail, e-mail, fax, web site, and letters in a timely manner.Establish and maintain good customer rapport and build relationships with retail buyers and international distributors.Promote the company and products to customers, providing product knowledge and support.Process/alert Spinrite team of any customer-driven changes that would impact order, shipping, and billing handling.Enter information into the customer databases, example pricing, product specifications, key dates.Publish weekly and monthly customer service reports as required.


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