Technical and Operations Support

3 weeks ago

Québec City, Canada Desjardins Full time

The work mode arrangement for the position is full-time on site.

The incumbent participates in effectively managing the caisse's computer equipment, IT systems and technological equipment. He or she carries out various operational activities related to processes associated with Caisse du Plateau Montcalm products and services. More specifically, you will be required to :

Participate in MIC platform administration activities (e.g. server shutdown and start-up, verifying automatic system operations, managing access groups, performing maintenance on the back-up unit and recovering files).

Perform basic network activities (e.g. reactivating passwords, configuring new users, performing regular maintenance procedures).

Carry out activities related to systems and technological equipment (e.g. activation, configuration, maintenance and repair). Participate in analyzing equipment needs, pinpointing solutions and managing computer equipment by informing the Help Desk team of changes to be made to computer equipment.

Respond to user requests, solve and propose solutions to problems encountered, refer more complex issues and carry out the necessary follow-up activities.

Participate in planning and implementing activities required in deploying and upgrading desktop systems.

Ensure the application of standards, procedures, advice and recommendations regarding computer security. Oversee all activities related to the flow of technical information necessary for the platform's smooth operation.

Participate in managing and updating various Web and platform applications, profiles, standardized groups and user IDs. Participate in managing licences for the various applications (e.g. PALTrak network, Expert module).

Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, ensure that necessary follow-up activities are performed for members and customers. Carry out search requests and organize and submit the requested information in accordance with established procedures.

Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards.

Maintain the security of transactions and operations in accordance with current policies, practices and standards.

What we offer*

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan that provides predictable, stable income throughout retirement

Group insurance including telemedicine

Reimbursement of health and wellness expenses and telework equipment

* Advantages apply based on eligibility criteria.

What you bring to the table

Trade school diploma in a related field

A minimum of two years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

Knowledge of French is required

Knowledge of integrating data into systems

Knowledge of security measures, legal framework and internal controls

Understanding of the philosophy and fundamentals of financial services cooperatives

Knowledge of information security policies, legislation, standards and ethics as they relate to caisse operations, the business centre and the Federation

Knowledge of procedures and methods related to the caisse's computer equipment

Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities

Knowledge of service standards

Drive results, Situational adaptability

#LI-Onsite

Trade Union

Non Syndiqué

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask

Job Family

Information technology (FG)

Unposting Date

2024-05-14

  • Technical Support

    3 weeks ago

    Québec City, Canada Harris Computer Full time

    ACCEO Retail Solutions conçoit, développe et déploie des solutions logicielles et matérielles clés en main pour les détaillants qui leur fournissent des solutions complètes de gestion de la vente au détail, allant de la gestion des stocks à la gestion des commandes, en passant par la gestion des promotions, les programmes de fidélisation, le...

  • Technical Support Analyst

    4 weeks ago

    Québec, Canada Colas Full time

    As a Technical Support Analyst, you’ll be part of a small team of diversely skilled individuals who pride themselves in their breadth of knowledge, troubleshooting skills and positive attitudes. You’ll be the voice of Colas IS Support, interacting directly with our internal customers on a daily basis and providing exceptional, on-site customer service...

  • Technical Support Specialist

    5 days ago

    Quebec City, Canada ABB Full time

    **Technical support specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Technical Support Specialist

    4 weeks ago

    Quebec City, Canada ABB Full time

    **Technical Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Technical Support Specialist

    3 days ago

    Quebec City, Canada Agrimesh Technologies Full time

    Agrimesh Technologies is a leading agricultural technology company dedicated to transforming the way farmers operate and manage their agricultural businesses. We provide innovative software and hardware solutions that empower farmers to increase productivity, optimize resource utilization, and improve sustainability in the agriculture industry. We are...

  • Technical Support Specialist

    2 weeks ago

    Québec, Canada Mitsubishi HC Capital Canada Full time

    By joining Mitsubishi HC Capital Canada, you will be part of an exceptional team offering flexible and adaptative commercial Equipment Financing solutions to Canadian businesses. Whether it’s leasing, factoring, inventory finance or asset-based lending, our teams are dedicated to offer the best service to our customers. - In 2021, our company was awarded...

  • Technical Support Specialist

    3 weeks ago

    Québec, QC, Canada ABB Full time

    Technical Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Senior Technical Support Engineer

    3 weeks ago

    Québec City, Canada GoTo Full time

    Description Où vous travaillerez : n'importe où au Québec Le développement logiciel chez GoTo Nous sommes les pionniers de la technologie du travail à distance. Notre mission est de concevoir des logiciels de travail innovants et flexibles qui offrent à chacun la possibilité de vivre pleinement, au travail et ailleurs. En rejoignant notre...

  • Staff Technical Support Technician

    3 weeks ago

    Québec, QC, Canada ABB Full time

    Technical Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. ABB's Measurement...

  • Rep, Technical Support

    4 weeks ago

    Quebec City, Canada AVI-SPL Full time

    Description: Job Summary - The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent Customer Service organizational time management and inter-personal skills. Essential **Responsibilities**: - Ensure customers are receiving prompt and...

  • Global Technical Support Manager

    4 weeks ago

    Québec, Canada Web Hosting Canada Full time

    Answering to the Director of Operations & Finance, the Global Technical Support Manager will be tasked with ensuring that all of WHC’s customer support teams worldwide are delivering effective, timely and high quality technical support to Canadian entrepreneurs in French and English, 24/7. You will make a difference by - Managing multiple technical support...

  • Technical Support

    3 weeks ago

    Québec City, Canada ACCEO Solutions Full time

    ACCEO Retail Solutions conçoit, développe et déploie des solutions logicielles et matérielles clés en main pour les détaillants qui leur fournissent des solutions complètes de gestion de la vente au détail, allant de la gestion des stocks à la gestion des commandes, en passant par la gestion des promotions, les programmes de fidélisation, le...

  • Director, Business Operations Support

    2 days ago

    Québec City, Canada IG Wealth Management Full time

    POSITION SUMMARY The Director, Business Operations Support & Controls is responsible for providing oversight and strategic direction for the key functions delivering configuration of back-office systems supporting product launches, coordinating production issue resolution with IT partners, supporting mailings to advisors and clients scheduled and as...

  • Product Specialist

    6 days ago

    Québec, QC, Canada Coveo Solutions inc. Full time

    At Coveo, our Technical Support team is on a mission to transform every situation into an enriching experience, one interaction at a time, so that Coveo employees, partners and customers can strive towards their desired outcomes. The mission Coveo Support is not your typical call center image that you might imagine when you think of support. We are not...

  • Technical Support Agent

    3 days ago

    Québec, Canada GSOFT Full time

    Company Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...

  • Technical Support Agent

    3 days ago

    Quebec City, Canada Moneris Solutions Full time

    UEAT est une entreprise dynamique située dans la ville de Québec, au Québec, qui révolutionne l’industrie de la restauration au Canada grâce à des solutions de commande en ligne et libre-service. Sa mission est de simplifier la vie des restaurateurs à travers le Canada. Joignez-vous à cette aventure et participez à la transformation numérique de...

  • Technical Support Agent

    4 weeks ago

    Quebec City, Canada UEAT Full time

    UEAT est une entreprise dynamique située dans la ville de Québec, au Québec, qui révolutionne l’industrie de la restauration au Canada grâce à des solutions de commande en ligne et libre-service. Sa mission est de simplifier la vie des restaurateurs à travers le Canada. Joignez-vous à cette aventure et participez à la transformation numérique de...

  • Buyer - Technical

    7 days ago

    Québec, Canada Hitachi Energy Full time

    **At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team...

  • Technical Lead Mft

    4 days ago

    Québec, Canada CTConsultants Full time

    **CTC007241 - Technical Lead MFT**: **Secteur industriel: Bancaire/Banking**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Mixed**: **Description**: - Open hourly rate - Bilingualism: French/English - Required (need to work with team outside of Quebec) - We are looking for a Technical Leader (MFT) to join our client's team...

  • Technical Service Representative

    1 week ago

    Québec City, Canada Xerox Full time

    General Information Press space or enter keys to toggle section visibility City Québec City State/Province Quebec Country Canada Department Technical Customer Services Date Tuesday, May 7, 2024 Working time Full-time Ref# 20033244 Job Level Individual Contributor Job Type Experienced Job Field Technical Customer Services Seniority Level Entry...