Technical Support Analyst

3 weeks ago

Québec, Canada Colas Full time

As a Technical Support Analyst, you’ll be part of a small team of diversely skilled individuals who pride themselves in their breadth of knowledge, troubleshooting skills and positive attitudes. You’ll be the voice of Colas IS Support, interacting directly with our internal customers on a daily basis and providing exceptional, on-site customer service for a variety of technical issues.

**Main Responsibilities**:

- Assist our customers in maximizing their use of our information systems
- Provide functional and technical support for our business-critical systems, including:

- Microsoft Windows 10 and Server with Active Directory
- Workstations, servers, local and wide area networks, printers and the associated technology at our manufacturing plants
- Tools such as Adobe Acrobat, Microsoft Edge and AnyDesk
- Microsoft Office Suite and Microsoft Office 365
- Travel to our locations within your territory to resolve critical issues on a moment’s notice
- Lead projects within your territory and provide expertise to the business in whatever capacity required, such as a technology refresh or data analysis
- Empathize and communicate with customers to ensure satisfaction
- Multitask effectively to ensure no customer is forgotten and no project undone
- Analyze trends to improve both the support process and user training

**Skills/Qualifications**:

- Bachelor's degree in Information Technology or related field of study (preferred)
- Customer Service Experience
- Bilingual (English/French)
- Strong written and verbal communication
- Ability to work autonomously
- Acts responsibly and holds themselves accountable for their performance
- Autonomous to fix whatever needs to be repaired and see what the users don’t tell us
- Makes decisions quickly
- Treats everyone with respect and is a model of integrity
- The Regional Support Team sometimes works irregular hours to effectively support all Colas Canada operations. The Technical Support Analyst works with his manager and the business to ensure that coverage meets the needs of everyone, so schedule flexibility is required.
- Is a quick learner and problem solver
- Ability to lift 40 pounds
- 50% travel within your coverage territory, infrequent travel elsewhere (perhaps between the US and Canada)

**Why Colas ISS?**:
Are you looking for an IT career that leaves a lasting impact? Come join our team and do your part in building our nation’s infrastructure.

Colas IS Support is the information technology arm of Colas North America. Our vision is to deliver world-class services, strategy and processes that support our construction and manufacturing operations. We work to provide timely access to information and knowledge in an integrated, open and collaborative environment, and aim to be the standard-bearer for excellence in quality, customer service and reliability. We are building a company culture where both individual and team effort are rewarded and value employees that look forward to the challenge of exceeding customer expectations.

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