Service Desk Analyst with French

4 weeks ago

Toronto, Canada Themesoft Inc. Full time

Role: Service Desk Analyst with French

Location: Toronto, ON - Hybrid


Job Description:

*Candidate must be bilingual in French, Native speakers is preferred


Top 3 Required Skills:

1. Service Desk

2. Customer Service Skills

3. Technical Helpdesk


Roles & Responsibilities:

1. Responds to user questions and inquiries via telephone, email, web and other communication methods

2. Enters, assigns and tracks service requests in the on-line work-order system. Refers service issues to IT management.

3. Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software

4. Provides professional, courteous, prompt and accurate support and solutions to users. enterprise system software

5. Communicates, analyzes and troubleshoots routine user problems and provides proper solutions or remedies.

6. Properly documents problem ticket into on-line Help Desk System.

7. Assists other IT technical staff in providing users feedbacks and user statistics.

8. Establishes priorities on Help Desk tickets based on established helpdesk and departmental guidelines and procedures.

9. Updates Help Desk database information.

10. Follows up and communicates ticket information to users when appropriate.

11. Creates and administers new user accounts, passwords, and privileges/rights as assigned and directed by system administrators.

12. Assists with desktop and laptop imagining and installation as needed.

13. Assists in the operations of enterprise systems as needed

14. Create and updates user accounts creation as needed

15. Follows help desk and departmental guidelines and operating procedures.

16. Work closely with senior helpdesk and other IT staff to acquire additional technical and nontechnical knowledge.


Technical Skill:

1. Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe, Apple, Google, etc.)

2. Very good knowledge on VPN concepts and working experience in VPN troubleshooting

3. Working experience in Internet troubleshooting and wireless routers

4. Knowledge on active directory, domain controllers and good exposure to active directory concepts

5. Working experience in password reset tools and self

6. Troubleshooting experience using remote control tools (example: Bomgar, LogMeIn, TeamViewer)

7. Trouble shooting skills and experience in handling Exchange (Outlook)/Lotus Notes environment


Management Skills:

1. Skills in written and verbal communication.

2. Skills in managing multi-vendor environment and ability to work with various resolver groups in driving the speedy resolution


Mandatory Skills:

1. Knowledge of principles and operations of computer systems and related peripheral equipment

2. Ability to analyze and troubleshoot users problems via the telephone

3. Ability to maintain knowledge of current technology and able to learn new technology

4. Ability to communicate professionally, accurately and effectively, both verbal and written, as well as on the telephone

5. Ability to understand and respond to user questions in an effective and courteous manner

6. Ability to convey technical procedures and directions in layman’s terms

7. Proficiency with operating systems, including Windows and MacIntosh’s operating systems

8. Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, Access, PowerPoint, etc.), the Internet browser, websites and e-mail systems.

9. Possess advanced knowledge and understanding of networking and personal computer hardware

10. Good knowledge on VPN concepts and troubleshooting VPN connections

11. Knowledge on Virtual Machines / Citrix

12. Knowledge/exposure on ticketing tools like Remedy, ServiceNow

13. Knowledge on active directory, domain controllers etc. and exposure to password reset tools

14. Troubleshooting experience using remote control tools like Bomgar



Regards,

Bharath,

Themesoft Inc.,

  • Service Desk Analyst

    1 week ago

    Toronto, Canada Allied Full time

    Allied is looking for a **Service Desk Analyst** to join our Technology team in Toronto. At Allied, everything starts with purpose. In the role of Service Desk Analyst, you ensure our team members have access to our information technology offerings. In turn, you elevate every Allied team member to connect and complete their tasks with efficiency. **Who...

  • Service Desk Analyst

    1 month ago

    Toronto, Canada Cognizant Full time

    **Service Desk Analyst** **Must Have Skills** - Service Desk **Good To Have Skills** - Service desk - UAM - Service Desk App Support - Service Desk Asset Services - Private Equity Fund Accounting - Fund Accounting **Employee Status **:Full Time Employee **Shift **:Day Job **Travel **:No **Job Posting **:Feb 08 2023 **About Cognizant

  • IT Service Desk Analyst

    2 weeks ago

    Toronto, Canada The Hillman Group Full time

    Who We Are & What We Do The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products. The Hillman Group Canada employs over 700 employees in 2...

  • Bilingual Service Desk Analyst

    2 weeks ago

    Toronto, Canada CBI Health Full time

    **Bilingual IT Service Desk Analyst** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...

  • Bilingual Service Desk Analyst

    2 days ago

    Toronto, Canada CBI Health Full time

    **Bilingual Service Desk Analyst** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...

  • Service Desk Analyst

    1 month ago

    Toronto, Canada Connect Hearing Full time

    Toronto, CanadaService Desk Analyst - We at Connect Hearing are looking for a - **Service Desk Analyst** to come to join our team in a - **Remote **opportunity to support our national network of clinics.**Who we are**: - Connect Hearing Canada is the largest and leading hearing care provider with a network of clinics across Canada and is a part of the...

  • Service Desk Analyst

    1 week ago

    Toronto, Canada Citco Full time

    Service Desk Analyst Toronto, Canada **About Citco** Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. **About the Team...

  • Service Desk Analyst/

    3 days ago

    Old Toronto, Canada Advantage Personnel Full time

    Service Desk Analyst: Fredericton, NB We are currently looking for Service Desk Analysts to join our client's team in Saint John! This is an excellent opportunity to join one of New Brunswick's leading employers, with lots of room for advancement for the right candidate. Available Shift: Monday to Friday; 8:00am to 5:00pm Rate of Pay: $23.00 per hour ...

  • Service Desk Analyst/

    3 days ago

    Old Toronto, Canada Advantage Personnel Full time

    Service Desk Analyst: Fredericton, NB We are currently looking for Service Desk Analysts to join our client's team in Saint John! This is an excellent opportunity to join one of New Brunswick's leading employers, with lots of room for advancement for the right candidate. Available Shift: Monday to Friday; 8:00am to 5:00pm Rate of Pay: $23.00 per hour ...

  • Service Desk Analyst/

    1 day ago

    Old Toronto, Canada Advantage Personnel Full time

    Service Desk Analyst: Fredericton, NB We are currently looking for Service Desk Analysts to join our client's team in Saint John! This is an excellent opportunity to join one of New Brunswick's leading employers, with lots of room for advancement for the right candidate. Available Shift: Monday to Friday; 8:00am to 5:00pm Rate of Pay: $23.00 per hour ...

  • Service Desk Analyst/

    3 days ago

    Old Toronto, Canada Advantage Personnel Full time

    Service Desk Analyst: Fredericton, NB We are currently looking for Service Desk Analysts to join our client's team in Saint John! This is an excellent opportunity to join one of New Brunswick's leading employers, with lots of room for advancement for the right candidate. Available Shift: Monday to Friday; 8:00am to 5:00pm Rate of Pay: $23.00 per hour ...

  • Service Desk Analyst/

    24 hours ago

    Old Toronto, Canada Advantage Personnel Full time

    Service Desk Analyst: Fredericton, NB We are currently looking for Service Desk Analysts to join our client's team in Saint John! This is an excellent opportunity to join one of New Brunswick's leading employers, with lots of room for advancement for the right candidate. Available Shift: Monday to Friday; 8:00am to 5:00pm Rate of Pay: $23.00 per hour ...

  • Service Desk Analyst

    1 month ago

    Toronto, Canada Stefanini, Inc Full time

    Stefanini Group is looking for **Service Desk Analyst** for a globally recognized company in Toronto, CA! The Technology Service Desk Analyst will be based in the Toronto, CA office. Under the supervision of the Senior Delivery Technology Manager (SDTM), they will be responsible for: Promote 'customer first' approach with all interactions. - Identify,...

  • IT Help Desk Analyst

    1 week ago

    Toronto, Canada Progression3 Full time

    We're in search of bilingual IT Help Desk Analysts to join our team! This position is remote work-from-home. **Role and Responsibilities include**: - Receive incoming calls - Log in calls into ITSM system - Perform diagnostic and basic troubleshooting procedures - Assign incidents to appropriate support groups - Able to follow-up on incidents until...

  • Service Desk Analyst

    2 days ago

    Toronto, Canada MatrixHR Full time

    Matrix HR is looking for 2 **French/English Bilingua**l Service Desk Professionals for our excellent client in the Insurance and Benefits industry. Please read on for further information on responsibilities and qualifications. **Responsibilities**: - Responding to contacts from Service Desk customers and support teams - Performing classification, initial...

  • Service Desk Analyst

    2 days ago

    Toronto, Canada AGF Management Limited Full time

    About AGF: Founded in 1957, AGF Management Limited is an independent and globally diverse asset management firm. AGF brings a disciplined approach to delivering excellence in investment management through its fundamental, quantitative, private capital, and high-net-worth businesses. Our suite of diverse investment solutions extends globally to a wide range...

  • Analyst, Service Desk

    1 month ago

    Toronto, Canada Aecon Group Full time

    **Build Your Career at Aecon** Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes...

  • Service Desk Analyst

    2 months ago

    Toronto, Canada Stefanini Full time

    Stefanini Group is looking for **Service Desk Analyst** for a globally recognized company in Toronto, CA! The Technology Service Desk Analyst will be based in the Toronto, CA office. Under the supervision of the Senior Delivery Technology Manager (SDTM), they will be responsible for: - Promote 'customer first' approach with all interactions. - Identify,...

  • Bilingual Service Desk Analyst

    1 week ago

    Toronto, Canada CI Financial Full time

    At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. JOB...

  • Service Desk Analyst

    4 days ago

    Old Toronto, Canada Stackitrecruitment Full time

    Our client in Mississauga is looking for a Service Desk Analyst to join their collaborative team!Who You AreAs a Service Desk Analyst, you'll be an integral part of the IT team. You will be responsible for providing frontline support for desktop hardware, software, and applications, ensuring smooth operations for 130 users. You'll excel in responding to...