IT Analyst

1 month ago

Toronto, Canada NPower Canada Full time

**About NPower Canada**

NPower Canada is a charitable organization that creates pathways to economic prosperity for Canada’s underserved youth and adults by launching them into meaningful and sustainable digital careers. As a national employment program, NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready talent with in-demand digital skills who are primed to succeed in the workplace.

As part of our corporate culture, we pride ourselves in innovation and continuous improvement, actively encouraging employees to bring fresh perspectives and ideas to the forefront.

NPower Canada operates from coast to coast in Canada, while our sister entity operates widely across the US.

**NPower Canada is a certified Great Place to Work® in 2023 and named a 2023 Best Workplace for Giving Back.**

**What We Offer**:

- Flexible work hours based on your function, promoting work-life balance. Our work environment is a hybrid of in-office and remote work, depending on your role and project requirements
- Comprehensive extended health care coverage with 100% premium cost paid by the employer
- A retirement savings plan with a generous matching contribution
- Opportunities for career development and tuition reimbursement
- A clear path for career advancement within a growing organization
- An equipment allowance and provided computer equipment
- Starting annual vacation of three weeks, with additional paid time off during the final week of December
- Generous paid Federal and Provincial holidays, personal days, and sick leave

**Position Summary**:
We are currently seeking an IT Analyst to support our national teams. The IT Analyst will report to the Manager, IT and Operations and will act as a bridge between the technical aspects of IT to improve business outcomes to maximize efficiency and reduce risk.

Working closely with the Manager, IT and Operations, Helpdesk Support and key stakeholders, this position will work with business teams to manage IT projects, promote and adopt IT and security best practices.

This position will assist in the design, testing and implementation of information technology systems, the management of GSuite, monitoring of live production environments and adherence to legal, compliance and regulatory requirements. The IT Analyst will investigate solutions, current and new, for the organization to improve business processes and workflow.

**This position requires occasional travel to our Helpdesk Office located in Mississauga and our Head Office in Toronto.**

**Accountabilities & Deliverables**:

- Monitor company-wide information technology, network and computer systems to ensure delivery of timely and effective lT services
- Oversee service level agreements with service providers, troubleshoot and resolve incidents and escalations
- Ensure security of data and network access across the organization
- Assist with the planning and execution of project work and tasks
- Work with external contractors and service desk to resolve issues
- Manage user access levels
- Assist with the creation of IT related policies and procedures and ensure compliance with them
- Research new technologies to determine their potential uses in the organization and recommend solutions when necessary
- Maintain up-to-date knowledge of technology trends, industry standards, and best practices informing decision-making processes and strategies

**Who You Are**:

- 3+ years of experience working in technical roles such as system administrator, helpdesk and technical support preferably in the education sector or non-profit environment
- Undergraduate in IT related field or equivalent experience
- Strong leadership, communication, and stakeholder management skills
- Able to work with teams across multiple time zones
- Project management, ITIL, and/or change management certifications are preferred
- Excellent problem-solving and analytical skills
- Able to educate non-technical audience
- Strong GSuite Administrator console experience is a must
- Working knowledge of network security and Google Workspace
- Previous testing and evaluation experience with new technologies
- Ability to analyze IT requirements and provide recommendations
- Experience developing and managing projects such as upgrades
- Strong analytical skills
- Oversee routine IT maintenance tasks and inventory management
- Manage changing and competing priority service requests
- Flexible to work evenings and weekends when required

***

**NPower Canada is an Equal Opportunity Employer**

**Background Check Notification**

All offers of employment are conditional upon the successful completion of a background check; which includes professional and criminal checks.

**NPower Canada operates within a hybrid work setting that includes working at the assigned NPower Canada office and working remotely from home depending on project, position, or role requirements

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