IT Support Technician

3 weeks ago

Toronto, Canada Porter Airlines Full time

Job Summary

Reporting to the Manager, Software Operations and Support, the IT Support Technician is primarily required to provide assistance and support to the Porter user community and to ensure all network applications are available at all times and performing as reliably and efficiently as possible. This covers level 1 and 2 technical support and problem determination including off business hour coverage. Duties & Responsibilities Provides technical support to ensure stability of the corporate networks and applications Ensures compliance with corporate network and security policies and procedures Diligently responds to reported incidents from the user community Installs, supports and maintains computers and networked peripherals Provides user support for remote offices Provides assistance with hosted network providers to ensure stability and performance of the WAN/LAN networks Interact with other third party application/software providers Maintains accuracy of network and system documentation Maintains accuracy of corporate hardware and software inventories Actively participates in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy Other related duties as assigned Behavioural Competencies Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. Teamwork: Working collaboratively with others to achieve organizational goals. Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers). Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards. Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications University degree in Computer Science or equivalent related experience Technical experience or exposure of at least 2 years Strong expertise in Windows operating systems (Windows 10 and later) and proficiency with the latest versions of Microsoft 365 (formerly Office) applications. Good understanding of networking protocols/principles (i.e. TCP, IP, VPN) Good understanding of wireless including 802.11 B,G & N and all encryption methods Good understanding of cellular technologies An understanding of the following is an asset: MS-Active Directory, MS-Exchange, Cisco switches and VLAN concepts and VoIP technology Highly motivated and willing to take initiative Excellent analytical skills Ability to work in a team environment or individually as required Ability to travel when required (including travel to US destinations) Availability to work off hours (including evenings, weekends and holidays) if necessary Availability after hours (evenings, weekends and holidays) when required to resolve network, application and operational issues Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis.

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