Regional Service Shop Specialist

4 weeks ago

Toronto, Canada Sport Chek Full time

We are looking for an experienced regional specialist to oversee our business operations and support in training both virtually and in person. The Regional Specialist will be responsible for leading recruitment/onboarding, developing talent, and labour planning to maximize profitability in our Service Shops. As a Regional Specialist, your duties also include teaming with field management in your region, setting performance objectives, evaluating, and optimizing operational performance, ensuring regulatory and company standards are upheld, and analyzing operations and financial reports in the Service Shop. As part of our overall Service Shop strategy, you will be a critical piece to its success and execution.

Recruitment & Onboarding

Support general managers with recruiting, coaching and developing advisors and technicians, as well as conducting regular shop performance appraisals. Identify in market talent to support with seasonal preparedness/training. Develop and implement business processes and efficiencies to improve the employee experience. Plan, evaluating, and optimizing operations to be efficient and cost-effective. Ensure company standards and procedures are followed.

Talent Development

Create the structure, organize and assist with the facilitation of seasonal preparedness training/camps, both in-person and virtually. Provide category level training, machine maintenance training, technical training and leadership training aligned to the Service Shop growth strategy. Partner with field leadership teams to foster and create succession planning strategies for talent. Provide leadership with store visit reports documenting material covered, highlighting what is going well and where we have opportunities. Support to develop national training campaigns, digital courses, videos and resources to support all Sport Chek Service Shops.

Business Development

Monitor business reporting to identify regional opportunities and partner with stores and management teams to drive store performance, customer loyalty and sales. Support with building training/cross-training plans specific to stores needs and business. Utilize digital appointment book for workload management to provide coaching and feedback when necessary. Support with store openings and closings, including shop layout design and setting up or disassembling machines. Assist with escalated customer service issues within the region.

Education and Experience Required:

Minimum of one season working experience with skate sharpening, bike servicing and ski/snowsport servicing. Previous retail management experience would be an asset

Soft Skills and Values:

We are looking for someone that has a passion and experience in coaching and developing soft skills and technical skills across diverse teams. Takes personal responsibility and works well independently to manage personal objectives Is committed to fostering a culture based on inclusion and collaboration

#LI-LK1

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