Supervisor, Fraud

4 weeks ago

Toronto, Canada Questrade Financial Group Full time

Supervisor, Fraud

5700 Yonge St, North York, ON M2M 4K2, Canada Req #2741 Wednesday, May 29, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of. This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs Paid vacation, personal, and sick days for work-life balance Competitive compensation and benefits packages Hybrid and flexible work arrangements Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Supervisor, Fraud. Could It Be You?

The Fraud team is accountable to proactively, comprehensively combat fraud for all of Questrade Financial Group to mitigate fraud and reputational risks while also helping Canadians become much more financially successful and secure.

The Supervisor of the Fraud team is responsible for leading a team to detect, manage, respond, and oversee alerts, cases, and incidents of external fraud against Questrade and its clients. The Supervisor will also promote thorough investigations and operational excellence within the department .

What’s it like working as a Supervisor, Fraud at Questrade?

Reporting to the Senior Manager, Fraud Operations, this role is responsible for ensuring fraud is managed at Questrade Financial Group.

The successful candidate will work closely with leadership/partners/vendors/direct reports to ensure alerts/cases are prioritized, reviewed, and documented. In addition, controls, documentation (e.g. procedures, playbooks), training, case tracking/reporting, regulatory requirements, stakeholder relationships, etc, are in place within the Fraud program and the enterprise. Other duties may be required within the Fraud program.

Working Hours: This position typically requires standard office hours. However, due to the nature of fraud incidents, the successful candidate may occasionally need to respond to urgent cases outside of regular work hours. Flexibility and a proactive approach to handling these situations are essential.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

Promote operational excellence within the department while balancing the need to conduct appropriate, thorough investigations. Develop and lead a team of Fraud Investigators/Analysts and execute with speed and impact through all aspects of fraud investigations. Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions. Educate & provide advice to stakeholders and clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses. Maintain awareness of industry and regulatory developments. Review, edit, and approve comprehensive investigative reports as per internal and regulatory guidelines. Advise Senior Management of solutions, fraud issues, significant control weaknesses or deficiencies and trends identified during investigations. Supports investigations against people or property of Questrade Financial Group of Companies. Partner with internal & external stakeholders, as well as industry peers on best practices and trends as needed. Ensure proper training of all aspects of fraud investigations internally on the team, in addition to across Questrade Financial Group. Develop KPIs to track team performance, losses and other indicators. Serve as a point of contact for internal teams for questions related to fraud losses. Oversee tracking and monitoring, to enable identification and response of fraud trends. Help to develop and maintain playbooks in response to fraud incidents, and engage with business partners to scope and design holistic responses to fraud incidents, and work with partners to implement plans. Design alert workflows as required and ensure adherence to all SLAs within team functions.

So are YOU our next Supervisor, Fraud? You are if you…

Recent fraud prevention experience in an OSFI/IIROC regulated FI. Excellent conceptual, investigative and critical thinking skills. Experience analyzing and conducting root cause analysis to solve complex or ambiguous business problems. 3+ years of experience in fraud operations, investigations, and risk management in financial services. Strong understanding of the overall fraud lifecycle. Solid understanding of trade-off between fraud mitigation and customer experience in the financial sector. Proven record in working closely with leaders across lines of business, influencing and collaboration in cross-functional teams. Strong presentation and facilitation skills and strong interpersonal and leadership skills. Bachelor’s degree in business, related field or equivalent experience; Masters degree an advantage. Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS) is a strong asset. SQL and Power BI experience preferred. Sound analytical thinking, planning, prioritizing, and executing skills. Ability to work effectively with internal and external partners. Strong People Leadership skills. Strong investigative mindset to identify root causes to fraud cases through the use of industry tools and methodologies (e.g. link-analysis, footprinting tools, behavior analysis). Have the “know-how” to gather, analyze, organize, document and present information in a succinct and organized manner.

Sounds like you? Click below to apply

 #L1-EP1

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other details

Pay Type Salary 5700 Yonge St, North York, ON M2M 4K2, Canada Share this job:

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