Fraud Analyst

6 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 187785

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of Fraud Deterrence by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Fraud Analyst, Commercial, Corporate & Small Business (CCSB) is responsible for triaging all nationally referred suspected items received from Symcor and/or confirmed fraud referrals received directly from the Customer/Business Line for On Us cheques drawn on Commercial, Corporate and/or Small Business bank accounts requiring verification. The Officer is required to adhere to the Cheque Verification process by ensuring appropriate action is taken to complete an initial review, determine the priority of the case and index all incoming referrals for further action by the team. The Officer is also required to address any straight forward fraud concerns to eliminate the hand off where possible.

Accountabilities
- Champions a customer focused culture to deepen customer relationships and leverage broader Bank relationships, systems and knowledge. Ensure that the customer service provided is of the highest quality by:

- Prioritizing all requests for information, establishing response times and escalating requests to your Supervisor for resolution as necessary, based on workload;
- Triage and index all incoming referrals including any instances that may involve some uncertainty or with less than perfect information. All the facts that will support the reason for the decision must be clearly documented and saved within applicable systems;
- Conduct an initial review of each case/alert that has been referred by Symcor, the Customer and/or Business line and investigating as required, by;
- Reviewing customer account information in respect to the case/alert, summarizing the referential information using the case management tool and determining if/how to investigate the account(s) activity;
- Triage item(s) by reviewing available documents, and/or contacting the Branch/RM/Customer, and/or reviewing account history and/or requesting supporting documentation (e.g. bank statements, cheques), and/or reviewing for previous cases/alerts;
- Assisting the Department in identifying potential fraud trends to reduce losses and costs to the Bank;
- Referring concerns and/or notifications of No Pay Decisions to team members working the case for further decisions;
- Keeping either the customer, Relationship Manager, Branch, Business Service Center or other Business line informed of final outcome of cases/alerts where required.
- Take action on cases/alerts effectively and efficiently to ensure risk to the Bank is minimized by:

- Escalating urgent cases for immediate action or where as appropriate
- Ensuring all recommended actions have been recorded, appropriate systems have been updated, and required documentation is logged within the case management system
- Working with the team of Fraud Analysts to help support communication of findings to the appropriate stakeholders.
- Contribute to the overall effectiveness and efficiency of the Department by:

- Analyzing identified fraud patterns through the use of the various systems;
- Assisting the department in identifying potential fraud trends to reduce losses and cost to the Bank.
- Tracking the time required to complete cases/alerts;
- Analyzing common traits across cases/alerts to assist the Department in reducing the risk to the
- Bank;
- Recommending changes to existing rules to adjust to newly identified fraud patterns;
- Escalating cases/alerts to your Supervisor that cannot be completed on a timely basis or within the departments defined SLA;
- Identifying, analyzing and recommending changes to current departmental processes where it may increase Customer Satisfaction and/or efficiencies within the department;
- Escalating and communicating concerns and required next actions to applicable stakeholders.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Dimensions

The Fraud Analyst is responsible for the following:

- Adhering to the department Service Level Agreement (SLA) for reviewing and addressing fraud concerns with each cases/alerts.
- Adhering to Service Level A

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