Manager, Business Integrity

3 months ago

Toronto, Canada Serco North America Full time

Position Description:
Serco Canada Inc. is looking for a **Manager, Business Integrity** based out of Toronto, Ontario, Canada.

This critical role develops, recommends, monitors, and evaluates the effectiveness of the fraud risk management process across the business by establishing the required activities and procedures to mitigate occurrences of fraud and unethical activities in the workplace. Initiates, coordinates, and leads investigations related to allegations of internal and external fraud and unethical activities in the workplace. Collects, records and retains evidence relating to investigations, prepares detailed case files on investigation findings and results that may be presented and used in the judicial or internal disciplinary process.

**In this role you will**:

- Monitor DTC levels of compliance with policies and procedures with a focus on detecting and mitigating fraud and unethical activities in the workplace
- Put programs, measures, and reports in place to identify anomalies and potential areas of exposure.
- Evaluate and monitor internal and external fraud to mitigate exposures in the business and develops and modifies policies and procedures to mitigate exposures to fraud in the workplace.
- Conduct objective, fair, thorough, unbiased and timely investigations into all allegations of internal and external fraud to determine validity, initiates appropriate follow up actions to be taken such as closure, further investigation, analyses of documents/ transactions and/or internal audits.
- Prepare fact-finding Q & A’s and conducts formal interviews and takes statements from staff suspected of fraud, interviews and takes statements from witnesses and any other parties key to the investigation.
- Interact with external industry stakeholders to understand risks and concerns and to identify areas for further review and investigation.
- Initiate and maintain contact with internal stakeholders, MTO and other government representatives, and police and other law enforcement when completing an investigation.
- Liaise with external agencies, legal departments, and prosecuting Counsel as necessary to conduct investigations and to address identified areas of concern.
- Work in conjunction with all major functional relationships in order to develop/deliver process improvements and/or training to managers/supervisors/staff on best practices, continuous improvement and quality assurance initiatives related to fraud prevention and awareness.
- Identify and mitigate Serco liabilities using fraud prevention and awareness processes.
- Analyse transactional data to identify irregularities in processes and procedures and initiates further investigative actions as appropriate.
- Recommending/developing and implementing best practices to achieve consistency and mitigate fraud in service delivery across the province.
- Identify document development needs and provide support in development and update of internal Serco policies and procedures.
- Review and implementation of new business initiatives and other special projects as assigned.
- Maintain strict confidentiality.

**Primary Duties and Responsibilities**:
**Process Standards**:

- Identifies opportunities for improvement and development of best practices and training development/delivery related to fraud prevention and awareness issues.
- Assist in the development of directives and communiqués related to fraud prevention and service delivery improvement.
- Assists with internal audits to identify status of fraud prevention process gaps to ensure performance and compliance.
- Take on other projects and responsibilities as assigned by the Manager.

**Corporate Assurance**:

- Coordinates and conducts internal audits, provides leadership, guidance, and training to internal auditors.
- Participates in special projects relating to business improvement/quality assurance, MTO LCS computer system modernization initiatives in partnership with MTO representatives.

**General**:

- Implements opportunities for improvement through the Fraud Prevention Protocol.
- Working with the Business Intelligence team, conducts quantitative analysis to detect patterns of behaviour which may indicate fraud.
- Completes a variety of statistical reports and spreadsheets to capture the department database and translate the amount of data into easily readable reports.
- Effectively tracks, reports and resolves incidents of fraud, conflicts of interest and unethical practices both internally and externally to promote process adherence.
- Prepare various reports and presentations.
- Regular travel and flexibile schedule required.
- Reliable vehicle required for local travel - travel estimated to be 50%. Ability and willingness to travel throughout Ontario on occasion required.
- All employees are responsible for compliance with policies and procedures implemented by Serco Management for their Health and Safety.
- Comply with Serco's policies and procedures.
- Perform other tasks as a

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