![SwimWerx Distribution](https://media.trabajo.org/img/noimg.jpg)
Customer Service
3 weeks ago
**Tasks and Responsibilities**
- Manage high-volume of incoming calls; address customers inquiries or transfer calls to appropriate team members
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain customer accounts by accurately recording account information
- Provide accurate, valid, and complete information by using the right methods/tools
- Assist with placement of orders, refunds, or exchanges, and cancellations
- Answer questions about warranties or terms of sale; advise on other company information
- Quickly learn and retain product knowledge to effectively respond to customer questions and concerns
- Take payment information and other pertinent information such as addresses and phone numbers
- Maintain a positive, empathetic, and professional attitude toward customers and co-works at all times
- Build sustainable relationships of trust through open and interactive communication
- Follow communication procedures, guidelines and policies
- Contribute to team effort by accomplishing related results as needed
- Go the extra mile to engage customers
- Other duties as assigned
**Experience**
- Experience in the pool industry is an asset
- Experience in a busy customer service environment is an asset
**Key Skills / Minimum Competencies**
- Personable with a customer service orientation and strong communication skills
- Excellent telephone skills and etiquette
- Organization; record and data management skills
- Time management; efficient multitasking in a busy office environment
- Attention to detail; checking data and information thoroughly
- Work well under pressure and adjust work according to shifting priorities; adaptable
- Critical thinking and reasoning skills; skillful problem-solver
- Patient and persistent with negotiation and conflict resolution skills
- Quick to learn tasks, programs, and product details to effectively work independently
- Read and follow manuals; find information quickly
**Computer programs**:
- SwimWerx website
- P21
- website
- Pool Measure Pro
- Excel (data entry skills)
- Outlook
**Salary**: From $18.00 per hour
Expected hours: No less than 40 per week
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
-
Customer Service Representative
1 week ago
Brantford, Canada Speedy Auto Service Full time**Speedy Auto Service and Novus Glass Brantford is looking for a Service Advisor.**: We are looking for** **a **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! **Speedy Auto Service & Novus Glass Brantford **is looking for a friendly and motivational individual. You will play a key role in...
-
Customer Service Representative
1 week ago
Brantford, Canada Sika Canada Inc Full time**We are looking for a Customer Service Representative to join our growing team at Brantford, ON! Do you have previous experience in a Customer Service position? Are you passionate about providing customer service that exceeds client expectations? Are you comfortable in a fast-paced environment, and looking for an opportunity to make a difference? If so, a...
-
Customer Service Representative
1 week ago
Brantford, Canada Sika Corporation Full timeSika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, which include concrete repair, protection and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete, precast concrete,...
-
Route Service Driver
5 days ago
Brantford, Canada EXECUTIVE MAT SERVICE Full timeIf you are enthusiastic and growth orientated, we are looking for you to join our team as a Route Service Drivers known as SSR - great benefits and Company-matched RRSP Program. We are a fast-growing family-oriented Company based in Alberta with a unique competitive advantage. We are a business-to-business service company specializing in low-carbon products...
-
Route Service Driver
4 weeks ago
Brantford, Canada EXECUTIVE MAT SERVICE Full timeIf you are enthusiastic and growth orientated, we are looking for you to join our team as a Route Service Drivers known as SSR - great benefits and Company-matched RRSP Program. We are a fast-growing family-oriented Company based in Alberta with a unique competitive advantage. We are a business-to-business service company specializing in low-carbon products...
-
Customer Service Representative
4 weeks ago
Brantford, Canada Gates Corporation Full timeAt Gates, we welcome challenges, celebrate hard work, and continually seek new talent to join our global company. We are looking for a Customer Service Representative for Brantford ON, who will be reporting to the Product Line / Customer Service Manager. Please review below to see if this might be the right opportunity for you. **Essential Duties &...
-
Route Service Driver
4 weeks ago
Brantford, Canada EXECUTIVE MAT SERVICE Full timeIf you are enthusiastic and growth orientated, we are looking for you to join our team as a Route Service Drivers known as SSR - great benefits and Company-matched RRSP Program. We are a fast-growing family-oriented Company based in Alberta with a unique competitive advantage. We are a business-to-business service company specializing in low-carbon products...
-
Customer Service Representative
2 weeks ago
Brantford, Ontario, Canada Gates Corporation Full timeAt Gates, we welcome challenges, celebrate hard work, and continually seek new talent to join our global company. We are looking for a Customer Service Representative for Brantford ON, who will be reporting to the Product Line / Customer Service Manager. Please review below to see if this might be the right opportunity for you.Essential Duties &...
-
Customer Service Representative
3 weeks ago
Brantford, Canada Culligan Water of Canada Full timeCulligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our BRANTFORD location as a Customer Service Representative!** The Customer Service Rep is...
-
Customer Service Representative
4 days ago
Brantford, Canada BMO Financial Group Full time195 Henry Street Brantford Ontario,N3S 5C9 This position has a guaranteed 18.75 hours per week. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to...
-
Customer Service Representative
3 weeks ago
Brantford, Canada Urban Tactical Brantford Full time**Summary Description**: Reporting to the Office Manager, the Customer Service Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...
-
Customer Service Representative
1 week ago
Brantford, Canada Urban Tactical Full time**Summary Description**: Reporting to the Office Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...
-
Customer Service Representative
1 week ago
Brantford, Canada Urban Tactical Full time**Summary Description**: Reporting to the Office Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...
-
Customer Service Support
1 week ago
Brantford, Canada Manchester Pet Supplies Full time**Experience/Skill Requirements** Listed below are a list of Experience that increase chances of the position. - Microsoft Office Software (Word, Excel, Outlook) - Experience providing a high level of customer service (required) - Time management - Work independently without close supervision - Flexible/adaptable to constant change - Highly organized;...
-
Customer Service Representative
3 weeks ago
Brantford, Canada Urban Tactical Full time**Summary Description**: Reporting to the Office Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...
-
Customer Service Representative
3 weeks ago
Brantford, Canada Pride Group Logistics Full time**Job description** - **Pride Group Logistics Ltd**_ _is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent...
-
Cashier and Customer Service
4 weeks ago
Brantford, Canada Jamie's variety Full time**Responsibilities**: - Greet customers in a friendly and professional manner. - Assist customers with their inquiries and provide accurate information about products and services. - Operate cash registers and handle cash, credit, or check transactions with customers. - Maintain a clean and organized work area. - Resolve customer complaints in a timely...
-
Customer Service Manager
4 weeks ago
Brantford, Canada Leon's Full timeOverview: **LEONS IS CURRENTLY HIRING FOR A CUSTOMER SERVICE MANAGER** **WITH CANADA’S MOST SUCCESSFUL HOME FURNISHING RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO!** Leon’s Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes, and families for more than a century. We are committed to providing our...
-
Customer Service Representative
2 weeks ago
Brantford, Ontario, Canada BRIMICH Logistics Full timeJob Summary Statement:The Customer Service Representative is the point of contact for Brimich customers. The CSR will provide accurate, valid and complete information by using the right methods/tools. The CSR is responsible for coordinating and directing all aspects of customer communications and ensuring all their requirements are met.Essential Functions &...
-
Customer Service Representative
3 weeks ago
Brantford, Canada Pride Group Logistics Full time_**PLEASE NOTE: Staffing firms are kindly requested NOT to approach us for staffing help. Thank you.**_ Our company is a privately held, diversified organization whose subsidiaries span from transportation logistics, heavy-duty equipment dealerships, equipment leasing & rentals, real estate holdings, and hospitality. We manage businesses with revenues over...