Customer Engagement Representative

7 months ago


Brantford, Canada Gunther Mele Full time

Gunther Mele has been a leader in the retail packaging business since 1857 and is committed to differentiating from the competition by proactively focusing on the needs of the customer.

At Gunther Mele, we embrace the strengths and ambitions of our employees, ensuring that they have what they need to become successful and feel valued in their role.

**Summary**:
The Customer Engagement Representative will be responsible for maintaining all aspects of the customer relationship, including proactively generating repeat orders from existing accounts. They will provide product and service information, answer questions and resolve any emerging problems that our customer might face with accuracy and efficiency to maintain high customer satisfaction.

**Qualifications and Skills**:

- Inside sales experience.
- Excellent communication and interpersonal skills - must be fluent in English both orally and written.
- Ability to work Independently and as a team member.
- A working knowledge of both Microsoft Office 365 (Outlook, Teams, Excel, and Word) is essential.
- Comfortable working with Microsoft Power B.I.
- Proficient in reading Reports and Dashboards.
- Competent in working with Calendly for scheduling.
- Strong organizational, time management, multi-tasking, and prioritizing skills.
- Excellent problem-solving skills.
- Solution oriented focus with a customer first attitude.
- Attention to detail.
- Exceptional Customer Service skills.
- Powerful phone presence.
- Must be friendly, clear speaking and can work with patience and courtesy.
- Adaptability and flexibility to deal with different customers and needs in a short period of time. Provide timely follow-up.
- French speaking is an asset.

**Job Duties**:

- Passionate about finding customer’s hidden needs to build a sale thus driving sales and achieving sales goals.
- Partnering and planning with Sales Representatives to build pipeline.
- A percentage of the day will be dedicated to outbound calling in order to achieve customer retention in repeat sales.
- Develop a rapport with customers, demonstrating a positive image of Gunther Mele.
- Handle customer complaints and provide an appropriate solution and alternatives with the time limits; follow up to ensure resolution.
- Build trust with the customer by connecting and asking pertinent questions regarding their business needs for packaging. Find their hidden needs to allow us to be their one stop shop.
- Process incoming orders by coordinating the efforts of all related departments (graphics, sales, distribution, inventory control and accounts receivable) to ensure customer requirements are met.
- Uses product knowledge to inform customers of product details, pricing, shipping ETAs and any additional information needed by the customer.

Gunther Mele Limited is an equal opportunity employer and we value the importance of diversity and dignity in the workplace. If you are contacted by Gunther Mele regarding a job opportunity, please advise prior to the interview if you require any accommodation and we will work with you to make appropriate arrangements

Pay: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Sales: 3 years (required)
- customer service: 2 years (required)

Work Location: In person



  • Brantford, Canada Gunther Mele Full time

    Gunther Mele has been a leader in the retail packaging business since 1857 and is committed to differentiating from the competition by proactively focusing on the needs of the customer. At Gunther Mele, we embrace the strengths and ambitions of our employees, ensuring that they have what they need to become successful and feel valued in their...


  • Brantford, Canada Encore Market Engagement Full time

    **Job Brief**: In this role, you will represent Conagra Brands, a tier one, consumer packaged goods company, selling and merchandising their iconic brands in grocery stores and mass retail channels. **What Encore's All About**: At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels....


  • Brantford, Canada Encore Market Engagement Full time

    **Job Brief**: Our client is General Mills. Your role is to provide in-field and ongoing coaching and support to the Team. Identify business development opportunities to drive sales within an assigned geographical territory. **The Role**:Part-Time Retail Sales Representative for General Mills - ON - Woodstock - Approx. 21 hours/week** **The Perfect Person...


  • Brantford, Canada Brantford Blooms Florist Full time

    We are looking for a **Customer Service Rep / Front of Shop Staff** to oversee operations at our retail flower shop. **Responsibilities Include**: - Manage daily operations of the flower shop, ensuring smooth workflow and high-quality service. - Answer phone calls and respond to customer inquiries, providing knowledgeable assistance and recommendations. -...


  • Brantford, Canada Pride Group Enterprises Full time

    Job description **Job description** Pride Group Logistics Ltd is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering...


  • Brantford, Canada Pride Group Logistics Full time

    _Pride Group Logistics Ltd is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent service to our customers....


  • Brantford, Canada Pride Group Logistics Full time

    **Job description** **Job description** Pride Group Logistics Ltd is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering...


  • Brantford, Canada Pride Group Logistics Full time

    **Job description** - **Pride Group Logistics Ltd**_ _is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent...


  • Brantford, Canada Pride Group Logistics Full time

    Pride Group Logistics Ltd is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent service to our customers. Further,...


  • Brantford, Canada Sika Corporation Full time

    Sika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, which include concrete repair, protection and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete, precast concrete,...


  • Brantford, Canada Aspire Bakeries Full time

    Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods. Formed from leading bakery companies, its innovative food portfolio includes breads, artisan breads, buns, cookies, donuts, muffins and pastries from beloved brands like ®, ®, and ®. With 13 bakeries in North America, we are committed to driving...


  • Brantford, Canada Sika Canada Inc Full time

    **We are looking for a Customer Service Representative to join our growing team at Brantford, ON! Do you have previous experience in a Customer Service position? Are you passionate about providing customer service that exceeds client expectations? Are you comfortable in a fast-paced environment, and looking for an opportunity to make a difference? If so, a...


  • Brantford, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Brantford is looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service, handling customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...


  • Brantford, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Brantford. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and preparing food items to meet customer preferences.Key Responsibilities:Providing excellent customer service and...


  • Brantford, Canada Gunther Mele Limited Full time

    **Job Summary** We understand that while 80% of businesses feel they offer great Customer Service, only 8% of customers actually feel they are getting it. We are on a mission to be part of that 8%! We know we can do better, and we need someone to help us make it happen. Do you like working with a great culture? We win as a team, we work as a team and...


  • Brantford, Canada Gunther Mele Limited Full time

    **Job Summary** We understand that while 80% of businesses feel they offer great Customer Service, only 8% of customers actually feel they are getting it. We are on a mission to be part of that 8%! We know we can do better, and we need someone to help us make it happen. Do you like working with a great culture? We win as a team, we work as a team and...


  • Brantford, Canada Pride Group Logistics Full time

    **Job description** Pride Group Logistics Ltd is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent service to...


  • Brantford, Canada Wurth Industry of Canada Full time

    Customer Support Representative Wurth Industry of Canada Ltd. Brantford, ON $39,000-$43,000 a year - Full-time, Permanent CUSTOMER SUPPORT REPRESENTATIVE Company Wurth Industry of Canada Ltd. Is one of sixteen sister companies of Wurth Industry of North America and a member of the Wurth Group of companies. We are widely recognized as a premier supplier...


  • Brantford, Canada Pride Group Enterprises Full time

    **9Job description** Pride Group Logistics Ltd is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent service to...


  • Brantford, Canada Staples Full time

    Who we are Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If...