Assistant Front Office Manager

2 weeks ago

Sun Peaks, Canada Sun Peaks Grand Hotel & Conference Centre Full time

Imagine arriving to work at a stunning slope-side hotel after a round of golf or a hike in the wildflowers. As a vital member of the hotel’s leadership team, the Assistant Front Office Manager will foster a culture of success through strong leadership and a team dynamic that enables an elevated guest experience. We are looking for a strong team player and a people person who can identify team members' ongoing development needs, including in-the-moment feedback, coaching, mentoring, and other supports. You will assist the Front Office Manager in monitoring team member performance, including supervision, scheduling, and timely feedback and recognition.

If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

Compensation Information:

$ 54,080 per annum

Physical Requirement:

Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting.

Accountabilities:

In collaboration with Front Office Manager, acts as the ‘Service Champion’ for the front office, role modelling welcoming hospitality and exemplifying excellence in guest service for the Front Office team by: Identifying, creating, and upholding process efficiencies and established Guest Service Standards as they relate to the guest experience Working alongside Front Office Team to ensure a positive first impression on guest arrival, swift resolution of issues during their stay and a seamless checkout Building individual connections with guests wherever possible to drive loyalty and referrals Ensures guest inquiries, requests and issues are resolved in a timely, friendly, and efficient manner, optimizing guest satisfaction Analyzes service/satisfaction data from Revinate, Trip Advisor, hotel post-stay survey, etc. and identifies trends to inform collaborative action planning for the FO team Assists in monitoring cost control efforts and overall profitability/marketing initiatives Assists in the development of the team schedule in alignment with business needs Assists in the departmental policy and procedure development and implementation Assists with departmental recruitment efforts such as conducting interviews and other aspects of the hiring process

Ideal Candidate:

2 years’ minimum Front Office experience with 1 year of service in a leadership role; experience in a hotel/hospitality/tourism setting or related industry is required; resort experience is an asset Post-secondary education in hospitality or related discipline preferred Energetic and outgoing with a positive attitude, driven to deliver elevated guest experiences Professional and well organized with excellent communication skills, both written and verbal Excellent problem-solving abilities and the ability to think on your feet Highly responsible self-starter and reliable team player, with the ability to remain calm under pressure in a fast-paced environment Must have the ability to supervise, mentor, train and motivate the team A working knowledge of hotel systems, specifically Opera PMS, is an asset Proficiency with computer systems required, such as Microsoft Windows applications

Note: The Front Office runs 24 hours a day, 365 days a year; flexible shift availability to work as business levels dictate (weekends, evenings, and some overnights) is an asset.

What you can expect from us:

The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience. We value innovation and development that contribute to business success and personal growth. We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain’s summer and winter activities.

A sneak peek into some of the perks and benefits our Full-Time employees enjoy:

Full access Winter/Summer Season Lift, Trail and Golf passes 3 weeks of paid vacation Dining discounts within our hotel & resort outlets Benefits plan and additional wellness components, including Health Spending Account and EFAP Eligibility for our ‘Pay for Performance’ incentive bonus program (after the qualifying period), awarded to our top performers Participation in the RRSP and matching DPSP programs Retail discounts in Resort owned outlets Reciprocal programs with partnering hotels Friends and family hotel rates Continued professional growth and development opportunities

Every year we welcome guests and employees to our resort from a wide variety of backgrounds, and we are committed to building and sustaining a diverse and inclusive workforce at The Sun Peaks Grand. As an equal opportunity employer, we encourage applications from all qualified individuals.

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