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Front Office Assistant Manager
2 months ago
Imagine being part of a dynamic team that delivers exceptional guest experiences in a stunning mountain resort setting. As an Assistant Front Office Manager at Sun Peaks Grand Hotel & Conference Centre, you will play a vital role in fostering a culture of success through strong leadership and teamwork.
Key Responsibilities:- Collaborate with the Front Office Manager to ensure seamless guest experiences, from arrival to departure.
- Supervise and mentor the Front Office team to optimize performance and guest satisfaction.
- Analyze service data to identify trends and inform action planning for the FO team.
- Assist in monitoring cost control efforts and overall profitability initiatives.
- Develop and implement departmental policies and procedures.
- Recruit and train new team members to ensure a high-performing team.
- Minimum 2 years' experience in Front Office, with 1 year in a leadership role.
- Post-secondary education in hospitality or a related field preferred.
- Excellent communication, problem-solving, and leadership skills.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Proficiency in hotel systems, such as Opera PMS, and Microsoft Windows applications.
- Competitive compensation package.
- Full access to Winter and Summer Season Lift, Trail, and Golf passes.
- 3 weeks of paid vacation.
- Dining discounts within our hotel and resort outlets.
- Benefits plan and additional wellness components.
- Eligibility for our 'Pay for Performance' incentive bonus program.
- Continued professional growth and development opportunities.
We are an equal opportunity employer committed to building a diverse and inclusive workforce. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.
