Front Office Supervisor

2 months ago

Sun Peaks, British Columbia, Canada Sun Peaks Grand Hotel & Conference Centre Full time

Job Summary:

We are seeking a highly skilled and experienced Reservations Supervisor to join our team at Sun Peaks Grand Hotel & Conference Centre. As a key member of our Front Office team, you will be responsible for overseeing the reservations process, ensuring exceptional guest service, and driving business growth.

Key Responsibilities:

  • Manage and coordinate the reservations process, ensuring seamless communication with guests and internal teams.
  • Supervise and train Reservations Agents to ensure they meet high standards of guest service and sales performance.
  • Develop and implement strategies to drive business growth, including upselling and cross-selling opportunities.
  • Collaborate with the Front Office team to ensure efficient and effective operations, including scheduling, task delegation, and business volume management.
  • Provide exceptional guest service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Contribute to the development and implementation of policies and procedures to ensure compliance with company standards and regulations.
  • Participate in ongoing training and professional development to enhance skills and knowledge.

Requirements:

  • Post-secondary education in hospitality or a related field.
  • Minimum of two years' experience in a reservations or Front Office role, preferably in a hotel or resort setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Proficiency in computer systems, including Microsoft Office and Opera.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional guest service and driving business growth.

Why Work with Us:

Sun Peaks Grand Hotel & Conference Centre is a dynamic and growing organization, committed to providing exceptional guest experiences and driving business success. As a member of our team, you will have the opportunity to work in a collaborative and supportive environment, with a focus on professional development and growth.

Perks and Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • Collaborative and supportive work environment.
  • Discounts on hotel stays and resort activities.
  • Eligibility for our 'Pay for Performance' incentive bonus program.

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