Restaurant Assistant Manager

5 months ago

Sun Peaks, Canada Sun Peaks Grand Hotel Full time

**Compensation Information**:
$54,000 - $56,000 per annum

**Physical Requirement**:
Medium, work activities involve handling loads between 10 and 20 kg

**This job position requires physical presence at the designated location.**

**Accountabilities**:
**Service/Operations**:

- Manages the Food & Beverage operations and ensures that the established SPG Standards of Service are executed professionally and consistently.
- Manages those who oversee the food orders, ensuring delivery of food & drinks and that guest bills are delivered promptly
- Ensures all checklists, requisitions and proper opening and closing duties are completed
- Ensures Health & Safety regulations are permanently adhered to
- Assists in any F&B Department Outlet as business volumes dictate
- Takes note of opportunities to improve processes and remove barriers that weaken the guest experience

**Guest Experience**:

- Oversees the guest resolution using established SPG Standards of Service
- Interacts with guests throughout their dining experience with a focus on delivering an elevated experience
- Drives customer loyalty by building individual connections with guests
- Acts as an ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events
- Solicits feedback from the F&B team and guests to identify ongoing improvement opportunities

**Team Commitment & Collaboration**:

- Owns the departmental training of Bartenders, Servers, and Hosts/Hostesses on F&B operations
- Manages the F&B team, finding coaching opportunities throughout each day, ensuring continued growth and development for all team members, documenting appropriately
- Receives feedback from the F&B Supervisors regarding Bartenders, Servers, and Jr Servers and opportunities for growth or performance management needs
- Conducts employee performance reviews and suggests team member advancement opportunities when aptitude & engagement are present in entry-level positions
- Ensures team members have current knowledge of menu offerings and pricing
- Encourages and builds mutual trust, respect and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably
- Assists in emergencies, making prompt decisions in the best interest of the guest and the Hotel
- Three years minimum F&B experience, coupled with some progressive supervisory experience within a hotel setting
- Serving it Right certification
- Food Safe certification
- Dedicated to working within a dynamic team that focuses on collaboration and guest experience
- Excellent food and wine knowledge
- Proficiency with computer systems required, such as Micros POS
- Professional demeanour with a passion for exceptional guest service and the ability to anticipate guest needs
- Ability to motivate and support a team in a multi-tasked environment
- Effective communication skills, both written and verbal, as well as excellent problem-solving abilities
- Excellent organization, attention to detail and time management skills with the ability to multi-task
- Leadership skills with the ability to coach, redirect and motivate team members in a fast-paced environment
- Ability to lift, carry, or push up to 50lbs

**Why join us?**

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

**The perks and benefits you’ll get to enjoy**:

- Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Participation in our RRSP and matching DPSP programs
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

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