Collision Estimator

6 months ago


Kitchener, Canada Assured Automotive Full time

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience whilecreating estimates, coordinating repair needs for customers including all communication, informing and updating customers andinsurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documentsneeded repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’sexperience by ensuring they are working in alignment with all team members in achieving the repair facilities KPIs.

Key Job Responsibilities ​

Role and Requirements

Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction

Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that theyreceive excellent customer service 

Ensure compliance with all insurance client requirements, processes and metrics 

Ensure compliance with all Wow Operating Way’s regarding customer drop-offs, repair planning, customer communication,and delivery 

Communicate all customer requests and needs to appropriate team members

Provides positive energy when greeting customers in person and on the phone

Understanding of all required Insurance programs and procedures

Participate in daily “production walks” with the Management Team, as required

Support all team members when required

Participate in monthly Health & Safety and staff meeting (if required)

Attend training, information sessions and workshops recommended by Store Manager 

Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)

Uphold Assured’s Core Values : Honesty, Integrity & Respect

Consistently demonstrates actions and behaviors supporting our “10 Promise”

Work Tools to be Utilized

Scheduling Tool: Progi Calendar, Google Calendars 

Management Information System: Summit, Repair Centre

Rental Management: ARMS, Dial

Basic Knowledge: Mitchell, Audatex

Education and/or Experience Required ​

Knowledge of Repairs and OE Guidelines 

High School Diploma or equivalent 

Awareness of where to look for answers 

Basic Computer Skills 

Compliance for DRP’s Minimum of 1-year experience 

Must be willing to complete ICAR Training 

Valid Driver’s License

Required Skills/Abilities

Awareness of where to look for answers 

Basic Computer Skills 

Compliance for DRP’s Minimum of 1-year experience 

Must be willing to complete ICAR Training 

Valid Driver’s License 

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

#AAEST


  • Collision Estimator

    5 months ago


    Kitchener, Canada Collision Repair Experts Kitchener Full time

    'Collision Repair Experts is looking for a Collision Estimator to join their team!!!! Collision Repair Experts is a TD Insurance Body Shop. The responsibilities of an Auto Body/Collision Estimator focus on two main areas; accurate damage analysis and customer service. The estimator is responsible for: Assessing vehicle damages and creating a repair order...

  • Collision Estimator

    5 months ago


    Kitchener, Canada Collision Repair Experts Kitchener Full time

    'Collision Repair Experts is looking for a Collision Estimator to join their team!!!! Collision Repair Experts is a TD Insurance Body Shop. The responsibilities of an Auto Body/Collision Estimator focus on two main areas; accurate damage analysis and customer service. The estimator is responsible for: Assessing vehicle damages and creating a repair order...

  • Collision Estimator

    5 months ago


    Kitchener, Canada Collision Repair Experts Kitchener Full time

    'Collision Repair Experts is looking for a Collision Estimator to join their team!!!! Collision Repair Experts is a TD Insurance Body Shop. The responsibilities of an Auto Body/Collision Estimator focus on two main areas; accurate damage analysis and customer service. The estimator is responsible for: Assessing vehicle damages and creating a repair order...

  • Collision Estimator

    5 months ago


    Kitchener, Canada Collision Repair Experts Kitchener Full time

    'Collision Repair Experts is looking for a Collision Estimator to join their team!!!! Collision Repair Experts is a TD Insurance Body Shop. The responsibilities of an Auto Body/Collision Estimator focus on two main areas; accurate damage analysis and customer service. The estimator is responsible for: Assessing vehicle damages and creating a repair order...


  • Kitchener, Canada Collision Repair Experts Kitchener Full time

    'Collision Repair Experts is looking for a Collision Estimator to join their team!!!! Collision Repair Experts is a TD Insurance Body Shop. The responsibilities of an Auto Body/Collision Estimator focus on two main areas; accurate damage analysis and customer service. The estimator is responsible for: Assessing vehicle damages and creating a repair order...


  • Kitchener, Canada Canada Worker Trades Full time

    Canada Worker Trades is seeking experienced General Managers for a well-establish corporation leader in the Auto Collision Repair industry. The hiring locations are in Toronto, Etobicoke and Kitchener. **TASKS AND RESPONSIBILITIES**: - Lead and account for all aspects of the Collision Centre operation - Provides positive energy when greeting customers in...


  • Kitchener, Ontario, Canada Prestige Auto Collision Full time

    We are Prestige Auto Collision, a leading provider of collision repair services. As an Automotive Body Technician, you will play a critical role in ensuring our customers' vehicles are returned to their pre-accident condition.Job DescriptionAs an Automotive Body Technician, your primary responsibility will be to repair and restore damaged vehicle bodies to...

  • Body Shop Manager

    6 months ago


    Kitchener, Canada Heffner Toyota Ltd Full time

    Are you looking to work in an environment that values your contribution to customer care? Are you looking for opportunities to grow and make your mark? Heffner Toyota is the place that you can accomplish all this and more. Come talk to us today about how you can make a difference. We are looking for a driven, innovative person who embraces our core values...


  • Kitchener, Canada Wendell Motors Chrysler Dodge Jeep Ram Full time

    We are looking for a highly organized individual to join our team working the the Collision Office Full-Time Mondays - Fridays as our Parts and Warranty 8am - 5pm (30 min lunch). You will be managing the approximately 20 Monthly Collision Warranty claims and 3-4 daily parts deliveries. **Responsibilities will include (but not limited to)** - Greeting...

  • Auto Body Technician

    5 months ago


    Kitchener, Canada Prestige Auto Collision Full time

    **Position Objective** - Repair damage to vehicle body panels. - Vehicle disassembly and reassembly. - Repair or replace interior and exterior parts, electrical components, and vehicle accessories. - Remove and install welded and sectioned parts to a vehicle. - Assess and repair structural components of a vehicle. - Use of frame equipment - Conduct routine...

  • Market Manager

    7 months ago


    Kitchener, Canada Assured Automotive Full time

    **Company: Assured Automotive** **Job Description**: The Market Manager is responsible for the operation and results of multiple locations within a designated area not limited to operations, internal and external development, business relationships, wowing every internal and external customer and profitability. Expected to provide leadership and mentoring...


  • Kitchener, Canada Prestige Auto Collision Full time

    Responsibilities: - Greet and welcome visitors in a professional and friendly manner - Answer and direct phone calls, take messages, and provide information to callers regarding damages, repair process and timeline and costs - Schedule appointments and maintain calendars for multiple staff members - Assist with administrative tasks such as filing, data...

  • Performance Manager

    5 months ago


    Kitchener, Canada The Boyd Group Full time

    Remote, Canada **We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.** **Job Description**: **Key Job Responsibilities** - Supports achievement of operational and client metrics. Prepares concise and informative...


  • Kitchener, Canada Assured Automotive Full time

    **Company: Assured Automotive** **Job Description**: The Refinish Technician’s primary responsibility and accountability includes providing an exceptional and successful customer experience through the meticulous refinishing to ensure a quality refinished repair of each customer’s vehicle to restore it back to pre-accident condition. The Refinish...


  • Kitchener, Ontario, Canada KITCHENER HONDA Full time

    Job Title: Automotive Service Technician ApprenticeJob Summary: We are seeking a skilled Automotive Service Technician Apprentice to join our team at KITCHENER HONDA. As an Automotive Service Technician Apprentice, you will be responsible for working on commercial transport truck systems, adjusting, repairing, or replacing parts and components, and testing...


  • Kitchener, Canada KITCHENER HONDA Full time

    Work Term: PermanentWork Language: EnglishHours: 35 to 40 hours per weekEducation: Other trades certificate or diplomaExperience: 1 year to less than 2 yearsWork site environmentDirtyNoisyTasksAdjust, repair or replace parts and components of commercial transport truck systemsConfirm findings with supervisor to determine whether to repair or replace...


  • Kitchener, Canada Driven Brands Full time

    Company:Driven Brands We invite you to join us at Driven Brands! Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. With over 4,500...


  • Kitchener, Canada KITCHENER HONDA Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 35 to 40 hours per weekEducation: Expérience: EducationOther trades certificate or diplomaWork site environmentDirtyNoisyTasksAdjust, repair or replace parts and components of commercial transport truck systemsConfirm findings with supervisor to determine whether to repair or replace...