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Front Desk Receptionist

1 month ago

Kitchener, Canada Prestige Auto Collision Full time

Responsibilities:

- Greet and welcome visitors in a professional and friendly manner
- Answer and direct phone calls, take messages, and provide information to callers regarding damages, repair process and timeline and costs
- Schedule appointments and maintain calendars for multiple staff members
- Assist with administrative tasks such as filing, data entry, and document preparation
- Manage incoming and outgoing mail and package
- Maintain a clean and organized front desk area
- Provide excellent customer service to clients and visitors
- Handle sensitive information with confidentiality
- Update customers on their repair process and give them correct information on the status of their repairs
- Prepare and inspect all Body shop files for accurate posting and payment before pickup
- Handle all payments after the repairs are completed
- Close-out repair orders
- Occasionally assist with creating estimates if needed
- Other duties as assigned

Qualifications:

- Proven experience as a front desk receptionist or in a similar role
- Strong organizational skills with the ability to multitask and prioritize tasks
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with audatex is a plus
- Excellent communication skills, both verbal and written
- Attention to detail and accuracy in data entry and proofreading
- Ability to maintain a professional demeanor in high-pressure situations
- Knowledge of office procedures and basic administrative tasks
- Experience working in a auto body shop
- Professional phone etiquette and customer service skills

This is an exciting opportunity for someone who enjoys working in a fast-paced environment and has strong organizational skills. We offer competitive pay, benefits, and opportunities for growth within the company. If you meet the qualifications listed above, we would love to hear from you. Please submit your resume for consideration.

**Salary**: $18.00-$25.00 per hour

Expected hours: 40 - 44 per week

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Front desk: 3 years (preferred)
- Administrative experience: 3 years (preferred)

Work Location: In person