Body Shop General Manager

2 days ago

Kitchener, Canada Canada Worker Trades Full time

Canada Worker Trades is seeking experienced General Managers for a well-establish corporation leader in the Auto Collision Repair industry.

The hiring locations are in Toronto, Etobicoke and Kitchener.

**TASKS AND RESPONSIBILITIES**:

- Lead and account for all aspects of the Collision Centre operation
- Provides positive energy when greeting customers in person and on the phone
- Prepare and manage the annual and monthly operating budget of the Collision Centre
- Forecast, target and track monthly sales, profit and expense objectives
- Manage dealership relations that include both the CSDR and the Dealership Management, (via monthly visits)
- Deliver formal annual performance reviews and informal monthly performance reviews as per Assured guidelines
- Monitor and maintain all A/P and A/R relating to the Collision Centre
- Implement all systems, scheduling and procedures in the Collision Centre
- Sustain high profitability in all areas and control departmental expenses
- Achieve Net Promoter Score (NPS) targets
- Schedule monthly coaching sessions with your direct reports
- Evaluate and coach team members through performance management reviews
- Maintain a clean and organized repair facility at all times
- Monitor all maintenance required for all shop equipment include the paint booth
- Provide training for all staff as necessary
- Ensure all staff wear proper safety gear and adhere to Assured's dress code
- Open and Close the facility as per Assured procedures
- Conduct or co-ordinate daily production meetings/walks to confirm through-put and delivery dates
- Manage all estimates to ensure the labour mix is within the Assured standards
- Ensure the Management Information System (MIS) data is accurate and timely
- Manage Store capacity when load levelling is required
- Lead and manage all repair facility personnel (incl. CSDR)
- Supervise all Insurance accounts and ensure all guidelines and procedures are enforced and computer programs utilized (Progi/APU/ARMS)
- Ensure the vehicle scheduling process is managed to ensure overall Store Performance
- Ensure all staff are accountable to maintain repair quality as per Assured guidelines
- Communicate and implement any requests from either the Senior Leadership Team or Central Services to
- appropriate repair facility staff, within the allotted time frame
- Store CSI performance review and follow up within 24 hours.
- Address and resolve all customer concerns in a timely manner without compromising the client experience
- Process and approve all bi-weekly payroll and submit to Central Service
- Responsible for all accurate costing and closing of each Repair Order prior to submitting to ACC.
- Ensure all Insurance programs, guidelines and procedures are adhered to
- Ensure all total losses are processed as per Insurance guidelines
- Facilitate monthly Health & Safety and staff meeting
- Provide team support as required
- Attend training, information sessions and workshops recommended by the Senior Leadership Team
- All communication correspondence will be addressed and responded to within 24hrs
- Attend Monthly Managers Meeting scheduled by Senior Leadership
- Adhere to Assured's Policies and Procedures, according to established business practices
- Maintain the Assured KPI's by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
- Uphold Assured's Core Values : Honesty, Integrity & Respect
- Consistently demonstrates actions and behaviors supporting our "10 Promise"

CANDIDATE REQUIREENTS:

- 5+ years experience in collision repair with at least 2 years in a management role
- Strong organizational and time-management skills, with the ability to prioritize and manage multiple tasks simultaneously
- Strong leadership and communication skills, with the ability to motivate and develop a team
- Excellent customer service and problem-solving skills
- Knowledge of auto insurance processes and procedures
- Proficiency in using Mitchell and Audatex softwares for estimating, invoicing, and other related tasks
- Valid driver's license and clean driving record

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