Rental Equipment Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled and enthusiastic Rental Technician to join our team at Resorts of the Canadian Rockies. As a key member of our rental department, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience on the mountain.
Key Responsibilities:
- Assist guests with sizing and fitting of ski and snowboard equipment, ensuring maximum comfort and safety.
- Complete waivers for all rentals and describe safe use of rental equipment to ensure guest safety.
- Provide a consistent, friendly, and approachable demeanor for customers, building strong relationships and driving repeat business.
- Handle cash transactions, including cash balancing, coin orders, opening and closing duties.
- Clean equipment after use and maintain a tidy and organized store environment.
- Sell retail products in-store, including clothing, goggles, and other accessories.
- Work flexible shifts, including weekends and holidays, to meet the needs of our guests.
Requirements:
- Previous experience in a customer service role, preferably in a rental or retail establishment.
- Previous sales experience and proficiency with Point of Sale (POS) applications.
- Cash handling experience and ability to work with cash transactions.
- Passion for skiing or snowboarding, with technical knowledge a bonus.
- Ability to work extended hours, including weekends and holidays.
- Ability to withstand brief periods of exposure to extreme weather conditions and lift at least 30 pounds.
What We Offer:
- A staff season's pass for Kicking Horse Mountain Resort.
- Deals available to access other ski resorts.
- A competitive wage with seasonal accident insurance.
- Discounts on food, retail, rental, lesson, hotel, friends & family tickets, and more.
- Ride breaks.
- Pro-deals.
- Staff events.
- An amazing work environment, meeting great people who share a passion for the mountain lifestyle.
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