Transitional Housing Case Worker

6 months ago

Toronto, Canada The Salvation Army:Toronto Harbour Light Ministries Full time

**PURPOSE**

The Transitional Housing Program Case Worker provides a safe and secure environment for residents.

Provides compassion, encouragement, life skills coaching, and practical support and conducts programs that will assist residents to successfully re-integrate into the community.

**WORKING RELATIONSHIP(S)**

Reports to the Transitional Housing Program Coordinator
- Participates as a team member of The Salvation Army Harbour Light Ministries
- Works closely with community partners

**RESPONSIBILITIES AND ACTIVITIES**
- Monitors the activities of the residents and maintains availability for ongoing case management
- Manages a resident case load up to a maximum of 40 residents when program is operating at full capacity
- Accurately records day-to-day happenings using appropriate methods; maintains case notes and communicates appropriate information with other staff in Transitional Housing as well as within the Toronto Harbour Light Ministries, as needed
- Provides life skills coaching and support for clients
- Facilitate program groups and meetings as necessary
- Provides referrals and acts as a positive role model for the residents
- Liaises with referral sources and other external community agencies as needed (e.g. Ontario Works, shelters, Ontario housing, police in urgent situations)
- Request and test client urine samples if needed
- Conducts unit inspections as needed
- Handles the admission, orientation, evaluation of residents' understanding of rules, and discharge procedures; ensures the ongoing enforcement of policies, ensures residents participation in the program
- Assist residents to find permanent housing
- Serves as a representative of The Salvation Army Harbour Light Ministries maintaining and developing relationships with community partners.
- Performs other related duties as assigned

**Organizational Responsibilities**:

- Be in agreement with and willing to support our Mission Statement and treatment philosophy
- Maintain a drug, non-smoking and alcohol free lifestyle while on Salvation Army property and on duty
- Model appropriate dress that reflects a professional environment
- Participate in all staff meetings by attendance and participation
- Participate in regular direct supervision with immediate supervisor and implement improvement in performance as directed
- Participate in yearly formal evaluation
- Represent The Salvation Army Toronto Harbour Light Ministries in a professional manner at all times
- Be punctual and work all hours scheduled, advising immediate supervisor when this is not possible

**The above responsibilities are to be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner.**

**QUALIFICATIONS/ SKILLS/ ABILITIES**:

- Undergraduate degree or diploma from a recognized institution (in one of the human services professions), Professional Designation an asset
- Minimum 3 years’ experience working in mental health/social services field
- 1-2 years case management experience, housing experience an asset
- Excellent time management/organizational skills
- Knowledge and experience in conducting assessments, individual case management, and treatment modalities
- Knowledge of culturally competent practices
- Ability to maintain client records / files according to agency standards
- Ability to work individually and as part of a team
- Ability to work collaboratively with community partners
- Knowledge and experience with data management systems
- Strong work ethic, initiative and commitment to delivering positive outcomes through reduction in housing loss
- Successful police check as per Salvation Army Policies and Procedures
- Training and experience in counselling in the following areas considered an asset:
Ø Trauma-informed practice

Ø Mental health recovery skills

Ø Crisis/conflict management

Ø Assessment and referral

Ø Harm Reduction strategies and resources, Relapse prevention and Concurrent Disorders

**ADDITIONAL INFORMATION**:
Ø Has excellent communication skills

Ø Has an appreciation for diversity

Ø Works effectively individually and as part of a team

Ø Possesses good judgment and problem solving skills

Ø Is committed to professional development
- 37.5 hours per week - Monday through Friday afternoons and evenings

No Phone Calls Please

**The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.**

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- mental health: 2 years (preferred)
- Case management: 1 year (preferred)

Work Location: In person

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