Contact Centre Representative

2 weeks ago

Vancouver, Canada TEKsystems Full time

Description:

TEKsystems client located in Vancouver, BC is a global real estate development company. They are looking for a hardworking, motivated, and passionate individual to join their fast-growing team. This role is best suited to someone with experience leading, mentoring or supervising teams.

Day to day:

•Providing customer support, at a workstation for the whole shift (needs to be comfortable sitting) handling tenant requests (phone = 20%, email and web requests = 80%),

•Translating requests (making sure it's the right building), and creating Work Orders from the requests.

•There are roughly 350-400 requests per day that come in spread among the team (9 full-time agents).

•Typical work orders could be break-ins, plumbing issues, or any type of tenant requests.

•Passing information to the proper departments to ensure problems are fixed. Logging information into Microsoft Dynamic software.

•Eventually, help onboard, train, and develop new and existing contact center reps

Top Skills' Details Must Haves:

• Years of experience: 3+ years of call center experience

• Communication: Strong command of the English language

• MS Office experience

• Education: High School Diploma

• Must be willing to submit to a background check

• Must be able to commute to Vancouver, BC

Additional Skills & Qualifications:

Nice to Have:

•MS Dynamics or Yardi experience

•Property or Real Estate industry experience

•Experience training, coaching, leading or mentoring teams

Experience Level:

Expert Level

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Insurance Contact Centre Representatives

    1 week ago

    North Vancouver, Canada Insurance Corporation of British Columbia Full time

    Are you a current ICBC Employee? Click here to access our internal portal. **Reference Number**: 656 **Posted Date**: Feb 22, 2024 **Employment Type**:Permanent Full Time **Hours of Work**: 7.5 hours per day - 5 day week (M-Su) **Work Arrangement**: Hybrid 8 **Salary Range**:$54909.40 - $59241.00 Annually **Location**: North Vancouver, British...

  • Coordinator, Contact Centre

    3 days ago

    Vancouver, British Columbia, Canada United Way British Columbia Full time

    UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OF CANADA'S TOP 100 EMPLOYERS FOR 2024Role Overview:The contact centre coordinator, under the direction of the contact centre manager, is responsible for planning, implementing, and overseeing the day-to-day activities of the assigned contact centre team leads and community resource specialists. They also...

  • Manager, Contact Centre

    4 weeks ago

    Vancouver, Canada United Way British Columbia Full time

    **JOB PURPOSE** The Contact Centre Manager contributes to the division’s success as a member of 211’s senior leadership team, reporting to Director, 211. They hire, coach/mentor, prepare and motivate their team to provide excellent service to a broad variety of customers. The manager is responsible for planning and delivering departmental strategic...

  • Contact Centre Representative

    3 days ago

    Vancouver, British Columbia, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Contact Centre Agent

    4 weeks ago

    Vancouver, Canada Modo Co-operative Full time

    Modo Job Posting Contact Centre Agent - permanent, full time (currently WFH with potential for HYBRID in the future) $19.23/hour to start - Want to work for a local and respected, Living Wage Employer in BC? Modo offers a hybrid of home - and office-based_ - work for this role with Member Care Team. Our customer service agents receive very high satisfaction...

  • Contact Centre Representative

    3 days ago

    Vancouver, British Columbia, Canada TEKsystems Full time

    Description: TEKsystems client located in Vancouver, BC is a global real estate development company. They are looking for a hardworking, motivated, and passionate individual to join their fast-growing team. This role is best suited to someone with experience leading, mentoring or supervising teams. Day to day: •Providing customer support, at a...

  • Full Time Contact Center Representative

    2 months ago

    Vancouver, BC, Canada OpenRoad Auto Group Limited Full time

    Position: Client Care Representative Status: Full-Time Department: Head Office - Client Contact Centre (Outbound)  Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad. OpenRoad is one of the largest and fastest growing...

  • Customer Service Representative

    2 weeks ago

    Vancouver, Canada Coast Appliances Full time

    Coast Appliances is a great place to work. We are an ambitious organization, investing in technology, process, and most importantly, dynamic PEOPLE! With an energized team that stretches across Canada, we are invested in growing our team members as we grow our business. In the Contact Centre we operate on the philosophy of One Team, One Goal. Reporting to...

  • Temporary Contact Centre Agent

    2 weeks ago

    Vancouver, Canada Modo Co-operative Full time

    Modo Job Posting Contact Centre Agent - temporary, 6 month, full time contract (currently WFH with potential for HYBRID in the future) $19.23/hour to start - Want to work for a local and respected, Living Wage Employer in BC? Modo offers a hybrid of home - and office-based work for this role with Member Care Team. Our customer service agents receive very...

  • Mgr, Contact Centre Plan

    2 weeks ago

    Vancouver, Canada BC Hydro Full time

    Powered by water... and by people like you Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and...

  • Contact Centre Representative

    2 weeks ago

    Vancouver, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Contact Centre Representative

    2 weeks ago

    Vancouver, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Ticket Centre Representative

    4 weeks ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Ticket Centre Representative **Department**:Ticket Centre **Reports to**: Manager, Ticket Centre We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you! ***: A typical shift includes: -...

  • Ticket Centre Representative

    1 week ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Ticket Centre Representative **Department**:Ticket Centre **Reports to**: Manager, Ticket Centre We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you! ***: A typical shift includes: -...

  • Ticket Centre Representative

    3 weeks ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Ticket Centre Representative **Department**:Ticket Centre **Reports to**: Manager, Ticket Centre We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you! ***: A typical shift includes: -...

  • Ticket Centre Representative

    3 weeks ago

    Vancouver, Canada Vancouver Arena LP - Arena PT Full time

    **Position**:Ticket Centre Representative I **Department**:Ticket Centre **Reports to**: Manager, Ticket Centre It has been a long 15 months since we have hosted fans at Rogers Arena, and we are excited to create memorable moments for our fans and guests once again. We are now inviting enthusiastic, passionate individuals to join our event staff team and...

  • Ticket Centre Representative

    2 weeks ago

    Vancouver, Canada Canucks Full time

    **Position**: Ticket Centre Representative I **Department**: Ticket Centre **Reports to**: Manager, Ticket Centre It has been a long 15 months since we have hosted fans at Rogers Arena, and we are excited to create memorable moments for our fans and guests once again. We are now inviting enthusiastic, passionate individuals to join our event staff team...

  • Temporary Contact Centre Agent

    2 days ago

    Vancouver, British Columbia, Canada Modo Co-operative Full time

    Modo Job PostingContact Centre Agent - temporary, 6 month, full time contract (currently WFH with potential for HYBRID in the future)$19.23/hour to start Want to work for a local and respected, Living Wage Employer in BC? Modo offers a hybrid of home- and office-based work for this role with Member Care Team. Our customer service agents receive very high...

  • Ticket Centre Representative

    3 weeks ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Ticket Centre Representative I **Department**:Ticket Centre **Reports to**: Manager, Ticket Centre It has been a long 15 months since we have hosted fans at Rogers Arena, and we are excited to create memorable moments for our fans and guests once again. We are now inviting enthusiastic, passionate individuals to join our event staff team and...

  • Ticket Centre Representative

    2 days ago

    Vancouver, British Columbia, Canada Canucks Sports & Entertainment Full time

    Position:Ticket Centre Representative IDepartment:Ticket CentreReports to: Manager, Ticket CentreIt has been a long 15 months since we have hosted fans at Rogers Arena, and we are excited to create memorable moments for our fans and guests once again. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the...