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Ticket Centre Representative

4 weeks ago

Vancouver, Canada Canucks Sports & Entertainment Full time

**Position**:Ticket Centre Representative

**Department**:Ticket Centre

**Reports to**: Manager, Ticket Centre

We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you

***:
A typical shift includes:

- Performing sales and service functions at Ticket Centre and ticket windows to external and internal clients, offering an exceptional and individualized customer experience
- Receiving and distributing tickets under ‘will call’, premium tickets, and special programs (e.g., Family Packs, Holiday Packs, etc.)
- Solving ticketing issues that arise from external customers or from internal bookings (e.g., NHL, promoters, staff, AG, etc.) in a timely manner
- Documenting customer ticket issues, concerns or feedback for review and/or follow-up by management or MXS team
- Maintaining and conducting final balance of cash float
- Performing and communicating service policies and procedures to Season Ticket Members
- Promoting, renewing, and selling ticket products and services, whenever possible
- Other duties as required

**REQUIRED EXPERIENCE AND QUALIFICATIONS**:

- Minimum 2 years’ customer service, sales and/or promotions experience
- Must be able to work evenings, weekends, and holidays, as required
- A commitment to service excellence and proven team player
- Excellent verbal communication skills, with a friendly and professional manner
- Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment
- Superior attention to detail and strong organizational and problem solving skills
- Non-Canadian residents must hold a valid work permit expiring no earlier than October 2024
- Experience with Ticketmaster systems is an asset

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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