Contact Centre Representative

3 weeks ago

Vancouver, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

You’ll be joining CIBC’s Client Account Management Department as a Credit Counsellor, and making a real difference for our clients. You’ll connect with our clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts. You'll ensure the client is aware of the terms and conditions of their contractual obligations and are able to prevent further delinquencies.
- At CIBC we enable the work environment most optimal for you to thrive in your role._ _Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._
- Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate _(Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)_.
- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

The start date for this role is May 6th, 2024. Our Contact Centre is open Monday to Friday from 7:00 AM to 8:00 PM and Saturday from 8:00 AM to 4:00 PM. This is a full-time and shift-oriented role and we’d like you to be flexible between these hours, which include evenings and weekends.

How You'll Succeed
- Client engagement - Speak with clients to understand their priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.
- Call Ownership - Respond to incoming calls or make outbound calls. Take complete ownership of calls in a friendly, empathetic, courteous and professional manner.
- Problem solving - acts effectively by knowing how to obtain information required and uses one’s network to identify and solve for a problem or need.
- Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities.

Who You Are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
- You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
- You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to cre

  • Insurance Contact Centre Representatives

    2 weeks ago

    North Vancouver, Canada Insurance Corporation of British Columbia Full time

    Are you a current ICBC Employee? Click here to access our internal portal. **Reference Number**: 656 **Posted Date**: Feb 22, 2024 **Employment Type**:Permanent Full Time **Hours of Work**: 7.5 hours per day - 5 day week (M-Su) **Work Arrangement**: Hybrid 8 **Salary Range**:$54909.40 - $59241.00 Annually **Location**: North Vancouver, British...

  • Coordinator, Contact Centre

    2 days ago

    Vancouver, Canada United Way British Columbia Full time

    **UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OF **CANADA'S TOP 100 EMPLOYERS FOR 2024**!** **Role Overview**: The contact centre coordinator, under the direction of the contact centre manager, is responsible for planning, implementing, and overseeing the day-to-day activities of the assigned contact centre team leads and community resource specialists....

  • Coordinator, Contact Centre

    7 days ago

    Vancouver, British Columbia, Canada United Way British Columbia Full time

    UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OF CANADA'S TOP 100 EMPLOYERS FOR 2024Role Overview:The contact centre coordinator, under the direction of the contact centre manager, is responsible for planning, implementing, and overseeing the day-to-day activities of the assigned contact centre team leads and community resource specialists. They also...

  • Manager, Contact Centre

    4 weeks ago

    Vancouver, Canada United Way British Columbia Full time

    **JOB PURPOSE** The Contact Centre Manager contributes to the division’s success as a member of 211’s senior leadership team, reporting to Director, 211. They hire, coach/mentor, prepare and motivate their team to provide excellent service to a broad variety of customers. The manager is responsible for planning and delivering departmental strategic...

  • Contact Centre Representative

    7 days ago

    Vancouver, British Columbia, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Contact Centre Agent

    4 weeks ago

    Vancouver, Canada Modo Co-operative Full time

    Modo Job Posting Contact Centre Agent - permanent, full time (currently WFH with potential for HYBRID in the future) $19.23/hour to start - Want to work for a local and respected, Living Wage Employer in BC? Modo offers a hybrid of home - and office-based_ - work for this role with Member Care Team. Our customer service agents receive very high satisfaction...

  • Contact Centre Representative

    3 weeks ago

    Vancouver, Canada TEKsystems Full time

    Description: TEKsystems client located in Vancouver, BC is a global real estate development company. They are looking for a hardworking, motivated, and passionate individual to join their fast-growing team. This role is best suited to someone with experience leading, mentoring or supervising teams. Day to day: •Providing customer support, at a...

  • Contact Centre Representative

    3 weeks ago

    Vancouver, Canada TEKsystems Full time

    Description: TEKsystems client located in Vancouver, BC is a global real estate development company. They are looking for a hardworking, motivated, and passionate individual to join their fast-growing team. This role is best suited to someone with experience leading, mentoring or supervising teams. Day to day: •Providing customer support, at a...

  • Contact Centre Representative

    7 days ago

    Vancouver, British Columbia, Canada TEKsystems Full time

    Description: TEKsystems client located in Vancouver, BC is a global real estate development company. They are looking for a hardworking, motivated, and passionate individual to join their fast-growing team. This role is best suited to someone with experience leading, mentoring or supervising teams. Day to day: •Providing customer support, at a...

  • Customer Service Representative

    3 weeks ago

    Vancouver, Canada Coast Appliances Full time

    Coast Appliances is a great place to work. We are an ambitious organization, investing in technology, process, and most importantly, dynamic PEOPLE! With an energized team that stretches across Canada, we are invested in growing our team members as we grow our business. In the Contact Centre we operate on the philosophy of One Team, One Goal. Reporting to...

  • Temporary Contact Centre Agent

    2 weeks ago

    Vancouver, Canada Modo Co-operative Full time

    Modo Job Posting Contact Centre Agent - temporary, 6 month, full time contract (currently WFH with potential for HYBRID in the future) $19.23/hour to start - Want to work for a local and respected, Living Wage Employer in BC? Modo offers a hybrid of home - and office-based work for this role with Member Care Team. Our customer service agents receive very...

  • Mgr, Contact Centre Plan

    3 weeks ago

    Vancouver, Canada BC Hydro Full time

    Powered by water... and by people like you Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and...

  • Contact Centre Representative

    3 weeks ago

    Vancouver, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Ticket Centre Representative

    2 weeks ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Ticket Centre Representative **Department**:Ticket Centre **Reports to**: Manager, Ticket Centre We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you! ***: A typical shift includes: -...

  • Ticket Centre Representative

    2 days ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Ticket Centre Representative **Department**:Ticket Centre **Reports to**: Manager, Ticket Centre We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you! ***: A typical shift includes: -...

  • Ticket Centre Representative

    4 weeks ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Ticket Centre Representative **Department**:Ticket Centre **Reports to**: Manager, Ticket Centre We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you! ***: A typical shift includes: -...

  • Ticket Centre Representative

    3 weeks ago

    Vancouver, Canada Vancouver Arena LP - Arena PT Full time

    **Position**:Ticket Centre Representative I **Department**:Ticket Centre **Reports to**: Manager, Ticket Centre It has been a long 15 months since we have hosted fans at Rogers Arena, and we are excited to create memorable moments for our fans and guests once again. We are now inviting enthusiastic, passionate individuals to join our event staff team and...

  • Ticket Centre Representative

    3 weeks ago

    Vancouver, Canada Canucks Full time

    **Position**: Ticket Centre Representative I **Department**: Ticket Centre **Reports to**: Manager, Ticket Centre It has been a long 15 months since we have hosted fans at Rogers Arena, and we are excited to create memorable moments for our fans and guests once again. We are now inviting enthusiastic, passionate individuals to join our event staff team...

  • Ticket Centre Representative

    3 hours ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Ticket Centre Representative **Department**:Ticket Centre **Reports to**: Manager, Ticket Centre We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you! ***: A typical shift includes: -...

  • Temporary Contact Centre Agent

    7 days ago

    Vancouver, British Columbia, Canada Modo Co-operative Full time

    Modo Job PostingContact Centre Agent - temporary, 6 month, full time contract (currently WFH with potential for HYBRID in the future)$19.23/hour to start Want to work for a local and respected, Living Wage Employer in BC? Modo offers a hybrid of home- and office-based work for this role with Member Care Team. Our customer service agents receive very high...