Contact Centre Representative

7 days ago


Vancouver, British Columbia, Canada TEKsystems Full time

Description:

TEKsystems client located in Vancouver, BC is a global real estate development company. They are looking for a hardworking, motivated, and passionate individual to join their fast-growing team. This role is best suited to someone with experience leading, mentoring or supervising teams.

Day to day:


•Providing customer support, at a workstation for the whole shift (needs to be comfortable sitting) handling tenant requests (phone = 20%, email and web requests = 80%),


•Translating requests (making sure it's the right building), and creating Work Orders from the requests.


•There are roughly requests per day that come in spread among the team (9 full-time agents).


•Typical work orders could be break-ins, plumbing issues, or any type of tenant requests.


•Passing information to the proper departments to ensure problems are fixed. Logging information into Microsoft Dynamic software.


•Eventually, help onboard, train, and develop new and existing contact center reps

Top Skills' Details Must Haves:


• Years of experience: 3+ years of call center experience


• Communication: Strong command of the English language


• MS Office experience


• Education: High School Diploma


• Must be willing to submit to a background check


• Must be able to commute to Vancouver, BC

Additional Skills & Qualifications:

Nice to Have:


•MS Dynamics or Yardi experience


•Property or Real Estate industry experience


•Experience training, coaching, leading or mentoring teams

Experience Level:

Expert Level

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d'un nouveau monde d'opportunités. Nous sommes une équipe solide de personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l'industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C'est le pouvoir d'un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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