Assoc Clinical Specialist ENT

5 months ago

Québec City, Canada Medtronic Full time
Careers that Change Lives
Support customer training and education programs pertinent to Medtronic defined products and technology. Support the implementation of policies and procedures and participate in all facets of clinical and operational decision-making pertaining to the programs of the organizational unit. Train and educate investigators/customers on proper use of the Medtronic product and technology.

A Day in the Life • Conducts on-site education and / or consulting.
• Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
• Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
• Participates in conventions, forums, and meetings to increase product awareness.
• Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
• Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
• Serves as a technical resource to support sales of a specific medical product or solution.
• Responsible for reporting complaints and Adverse Drug Reactions (ADR)
• Provide leadership and direction in all aspects of the establishment, implementation, 
promotion, and administration of the training and education activities, to include assessment, curriculum planning, communications and device use skills development, and educational support
• Develop and execute education and training programs designed to enhance user competencies
• Cultivate close relationships with strategic business partners, including all training centers and opinion leaders
• Provides new employee training on products, technology and materials
• Assist in developing objectives, and programs for marketing and selling the Company’s products
• Plan, direct, and coordinate educational workshops, and other programs, events, and 
activities (Maintain contact with customers to evaluate their clinical and educational needs)
• Work with other departments to establish priorities for the Company direction, new product development, and customer satisfaction
• Education reporting requirements (Must document all clinical support and education)
• Conduct Monthly Business Reviews with RSM & SPM KNOWLEDGE/EDUCATIONKNOWLEDGE/EDUCATION
• High School Diploma or GED
• Associate degree, or; 
• Bachelor’s degree.  JOB EXPERIENCE 
• Minimum 4 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, or
• Minimum 2 years of work experience in the healthcare or engineering field, with an Associate degree, or;
• No minimum years of work experience with a bachelor’s degree. 

Nice to Have JOB EXPERIENCE 
• Background in Nursing Education would beneficial
• Minimum of 2 years of experience in healthcare related Sales and/or Marketing experience
• Knowledge of the healthcare system (National, Provincial and/or Regional level)
• Medical device experience 
SKILLS/COMPETENCIES
• Ability to develop and present educational training programs and/or workshops
• Skill in organizing resources and establishing priorities
• Knowledge of adult education and communication principles and practices
• Outstanding interpersonal, verbal and written communication skills and the ability to communicate and work effectively within a diverse community
• Desire to help others
• Composed under stress
• Strategic planning skills
• Strong communication skills
• Strong knowledge and understanding of nursing and/or medical principles, methods, and procedures
• Ability to develop, implement and evaluate clinical education methodologies and assessment instruments
• Ability to organize, prioritize and schedule work assignments
• Working knowledge of conflict resolution and mediation principles and techniques
• Must have a valid driver’s license with no restrictions.
• Bilingualism Base Salary Range: 62K - 93K  This role is based in Montreal and may require some case coverage over the entire province of Quebec. 

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