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Operational Specialist
4 months ago
Sailvan Times is a thriving technology-driven cross-border e-commerce company, valued at $2.5 billion since its July 2023 IPO. Specializing in high-quality sports apparel and clothing, we serve a global clientele through various platforms including Amazon, Walmart, eBay, and Wish, alongside direct sales via our websites. Vanpowers Team, a key product line, offers innovative electric bikes as part of our commitment to sustainable urban transportation.
Position Summary:
The Operations Specialist is a multi-faceted role designed to support both the customer service and business development (BD) aspects of our operations. This position requires a dynamic individual who can balance operational tasks with customer engagement, ensuring a seamless experience for our clients and maintaining the high service standards Sailvan Times is known for.
Key Responsibilities:
A. Operational and BD Support:
- Work in tandem with the BD team for business expansion, maintaining strong relationships with dealers.
- Assist in daily communications and maintenance with current clients and sales orders.
- Engage in tasks like phone communication with dealers, sending promotional emails, assisting in order creation, and participating in after-sales service.
B. Customer Service:
- Act as a primary point of contact for B2B and B2C customers, addressing queries, and concerns, and providing feedback.
- Manage and respond to customer service emails promptly.
- Handle returns, refunds, and other post-purchase inquiries, ensuring high customer satisfaction.
C. Team Collaboration:
- Support sales and BD teams in understanding product needs and coordinating deliveries.
- Maintain accurate records in the CRM system, including shops, distributors, and sales data.
- Produce and report on key sales statistics, ensuring consistent CRM system updates.
D. Continuous Improvement:
- Use feedback and insights for operational improvements and process streamlining.
- Recommend product and service enhancements based on customer feedback and market trends.
Qualifications:
1. Bachelor’s degree in Business, Management, or a related field.
2. At least 2 years of experience in operations or customer service.
3. Proficiency in CRM software, operational tools, and Shopify.
4. Excellent interpersonal and communication skills.
Benefits:
- Competitive salary and benefits package.
- Employee discounts on our e-bikes.
- Career growth and development opportunities.
- Collaborative and innovative work environment.
Application Process:
Send your resume and cover letter to sailvancahr@sailvan.com with the subject line "Application for Electric Bike Operations Analyst - [Your Name]".
