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IT Operations Specialist
2 months ago
We are seeking a highly skilled and experienced IT Operations Specialist to join our team at Pelmorex Corp. As an IT Operations Specialist, you will be responsible for providing exceptional technical support and services to our clients and employees.
Key Responsibilities- Provide 1st and 2nd level support and monitor Pelmorex I.T. operational infrastructure and services, including web sites, data feeds, applications platforms, Active directory, DNS's infrastructures, and cloud services.
- Diagnose, troubleshoot, and resolve end-user desktop and laptop application issues and provide an appropriate solution.
- Perform account management and maintenance for various applications and systems, including creating or modifying user accounts and permissions, and performing password resets.
- Communicate with customers at all levels of technical and non-technical skills sets.
- Provide onsite and remote support for PCs, laptops, printers, cell phones, and tablets, as well as physically install and deploy new equipment as required.
- Support end users in their use of applications such as G suite products, Microsoft Office, VPN, video conferencing, backup systems, anti-virus, and various computer hardware.
- Triage, troubleshoot, and resolve daily technical issues reported, ensure SLA's are met, and escalate as appropriate to 2nd level support team while maintaining incident ownership until closed.
- Ensure the delivery of optimal results against appropriate performance metrics.
- Install and arrange new equipment for the data center, including physically upgrading internal system components.
- Identify incident trends, recommend, and implement improvements to reduce volume.
- Prepare SOP (Standard Operating Procedures) for the daily maintenance of applications and underlying systems.
- Keep the Operations team up-to-date with new implementations and technologies.
- Establish clear communication channels for feedback from customers, peers, and cross-functional teams.
- Minimum of 3 years' experience in a technical support environment with 24/7 customer service.
- Excellent verbal and written communication skills.
- Excellent troubleshooting skills across multiple environments.
- Good working knowledge of Linux (CentOS), Microsoft Windows Servers (2008/2012/2016), Windows 10, OSX, Active Directory, DNS, G Suite, O365, VMware, AWS, and Azure services.
- Good working knowledge to perform basic repair of damaged or faulty network equipment and devices.
- Ability to provide remote support.
- Excellent customer service skills, with a focus on providing exceptional service to customers.
- Flexibility with work hours when required.
- Good understanding of systems architectural concepts and methodologies, infrastructure platforms, and application; business processes, process analysis/management, and IT requirements and IT services.
We are a team that enjoys learning new technologies and is open to trying new things. We value our employees and offer a dynamic and supportive work environment. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
