Customer Service Representative

3 weeks ago

Vaughan, Canada SunSource Full time
DJ Industrial was founded in 1969 and has grown from a small hose and fitting outlet to a leading designer and manufacturer of Pneumatic, Hydraulic and Precision machined components and systems. DJ Industrial is a SunSource company.

Essential Functions

Support customers and outside sales team Prioritize and manage your workload in a fast-paced environment Field 50-100+ emails and phone calls daily Effectively communicate via email/phone Process requests for price, delivery, returns, order status, order expedites, product literature, and technical assistance. Conferring and corresponding with sales reps and customers Supplying detailed product quotations which include calculating price and shipping Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process Attending sales meetings or educational activities to stay up to date on the latest technical developments with our products Participating in Inside Sales quote follow up activities and outbound calling

Experience, Education and Skills

2+ years of experience and/or a Technical degree preferred Previous experience working as a customer service or inside sales representative, ideally in a manufacturing or distribution environment; outside sales or purchasing experience within industrial distribution will also be considered. Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs Working experience with Trend is a plus Strong analytical, mathematical, and mechanical aptitude Clear and concise verbal and written communication skills Would you rather see what we have to offer? Check out We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. . WE PARTICIPATE IN E-VERIFY . If you are an individual with a disability and require an accommodation to complete the application process, please contact to request reasonable accommodation. Only requests for accommodations in the application process will be returned. .

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