Workplace Accommodation Manager

Found in: Talent CA C2 - 1 week ago

Toronto, Canada Scotiabank Full time

What you'll be doing.


Leads and oversees Workplace Accommodation Specialists ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Provide expertise and guidance regarding workplace accommodation while partnering/collaborating with all internal and external stakeholders to ensure a safe and timely accommodation implementation related to onboarding, performance of job responsibilities and return to work.

Is this role right for you? In this role you will:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Understands, educates and communicates the legislative requirements, accommodation practices and principles and legal risks associated with accommodation issues and initiates discussions of pertinent facts and issues with all appropriate stakeholders.

• Receives, evaluates and addresses accommodation requests involving more in-depth analysis. Secures associated documentation while consulting with the Employee and Manager to ensure reasonable and appropriate accommodation. Consults with Employee’s Manager regarding the accommodation request to ensure understanding and compliance. Responds to barriers by adjusting ineffective strategies and using new approaches trial and error of solutions available).

• Communicates effectively with internal and external stakeholders on accommodation requirements, concerns and solutions and demonstrates the ability to anticipate, analyze and deliver sound and valued solutions while identifying risks and exploring reasonable alternatives.

• Engages and collaborates with third party providers to obtain necessary assessments and information to facilitate implementation of accommodation plans. Ability to collaborate with internal and external partners to provide – technical devices, facility or equipment modification, services, appropriate training, coaching and guidance on appropriate next steps.

• Builds strong internal and external relationships and interacts effectively with a diverse population at all levels; demonstrates the ability to work on complex situations requiring diplomacy and sensitivity with all stakeholders.

• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Creates an environment in which his/her team pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.


Do you have the skills that will enable you to succeed? We'd love to work with you if you have:

• Post-secondary Degree or Diploma in Disability Management, or Occupational Health
• Expert knowledge of legislation (Human Rights, AODA, Canada Occupational Health and Safety Regulations)
• Expert interpersonal and communication skills, both written and oral, with demonstrated expertise in interacting with all levels of management & Conflict Resolution Techniques
• Expert interviewing, negotiation & mediating skills
• Strong relationship building and influencing skills to develop and maintain effective partnering relationships with key stakeholders
• Strong knowledge of duty to accommodate practices and principles
• Strong knowledge of HR policies and procedures
• Demonstrate effective time management and priority setting skills
• Demonstrate sound judgment, flexibility, resourcefulness and problem solving capabilities
• Solid knowledge of computer systems (Word, Excel, Powerpoint, BITs)


What's in it for you?


• The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your growth and enhance your skills
• An inclusive working environment that encourages creativity, curiosity, and celebrates success

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