Customer Service Specialist- Fluent French

3 weeks ago


Toronto, Canada Workplace Options Full time

Workplace Options is the world's largest integrated employee support services and work-life provider. Drawing from an international network of credentialed providers and professionals, we provide world-class employee support and work-life services, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues, stress management, EAP counseling, and wellness. Our service centers located in Raleigh, NC, London, Toronto, Dublin, Lille, Paris, Panama, India, Portugal, Tokyo, and Singapore reach out to over 64 million employees in 100,000 organizations across more than 200 countries and territories.

Description:
The Customer Service Specialist recruits clinical counseling providers for the EAP network based upon global service priorities and gap locations. This role is hybrid with 3 days working in the Toronto office and 2 days working remotely.

**Responsibilities**:

- Recruit providers into the clinical EAP Network.
- Enter provider information into our database/case management system.
- Proactively manage caseload.
- Complete all tasks in a timely manner and in accordance with the production and quality guidelines set by management.
- Adhere to all data privacy and security requirements globally.
- Respond to provider inquiries within the specified turnaround times.
- Full time/40 hours a week
- Schedule: Monday to Friday 9AM to 5:30PM EST
- Salary: $45,000 CAD per year

**Requirements**:

- Bachelor’s degree preferred.
- Fluent in French and English
- Previous experience working in customer service preferred

**Benefits**:
At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well.
- Gym Reimbursement
- Travel Reimbursement
- Wellness rewards
- Access to EAP benefits and all WPO services offered including life coaching, wellness coaching, and work-life support.

WPO’s traditional benefits include:

- Full Benefits Package (Health, Dental & Vision Care) + Paid Time Off
- Registered Retirement Savings Plan



  • Toronto, Canada AirVoel CPAP Full time

    **Bilingual (English and French) Customer Service and Sales Representative - CPAP Devices** **Responsibilities**: - Answer incoming phone calls in English and French (full fluency and superb communication skills in English and a great ability to communicate in French on the phone are necessary) - Sell CPAP devices to customers over the phone - Pick and...


  • Toronto, ON, Canada Nexus Systems Group Inc. Full time

    Bilingual Technical Help Desk Specialist (FR/ENG) x 2 Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and...


  • Toronto, Canada Snaile, Canada's Parcel Locker Company Full time

    **You have a strong ability to manage multiple high priority tasks within a fast-paced and dynamic environment and have a proven ability to solve problems. You are patient, professional and articulate. This role is very much a communications role.** **Requirements**: - Minimum 3+ years administrative / coordinator experience - Strong customer service...


  • Toronto, Canada DOM International Limited Full time

    Established in 1988, DOM International Limited is a food import and logistics company specializing in seafood. We have a strong track record in the North American food service industry. As we continue to grow, we are seeking a **customer service associate** to join our customer-service team, assisting with order processing and consumer communications. Key...


  • Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **_Customer Service Specialist (Full-time position)_** Reporting to the Associate Manager, you will be responsible for various administrative functions relating to Group Retirement Income Plans including RRIF, LIF, LRIF and Annuity Quotations. **What you will do** - Process of group and single deposits - Enter...


  • Toronto, Canada Mintz Global Screening Full time

    Position Summary:  Under the direction of the National Director of Sales and working in partnership with the various teams within the company, the Customer Excellence Specialist  is responsible for the day to day interactive needs of clients (both external and internal). They will act as a liaison between clients, external applicants and others to...


  • Toronto, Canada Thrive Career Wellness Platform Full time

    Bilingual (French/English) Client Services Specialist Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to gre


  • Toronto, Canada AirVoel CPAP Full time

    **Bilingual (English and French) Customer Service and Sales Representative - CPAP Devices** Air Voel is excited to announce an opening for a Bilingual (English and French) Customer Service and Sales Representative, to work in the sales of CPAP devices. This is a full-time role, requiring availability from Monday to Friday between 11 am-8 pm, with some...


  • Toronto, Canada Thrive Career Wellness Inc Full time

    **Bilingual (French/English) Client Services Specialist** Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive. As a Bilingual Client...


  • Toronto, Canada Mumuso Full time

    E-commerce Operations Specialist Company Introduction: MUMUSO is a rapidly growing retail brand, with two branches located in Toronto. We offer a variety of products that meet the daily needs of our customers, dedicated to providing high-quality goods at affordable prices. Position: E-commerce Operations Specialist Location: Toronto Job...


  • Toronto, Canada Asahi Canada Full time

    Company Vision Asahi Canada’s vision is to become an International Premium Beer powerhouse. We will achieve this by leveraging our strengths and existing success models, and by applying a challenger mind-set to everything we do. Asahi Canada's collection of premium beers each tell their own brand story and share a passion for craftsmanship, authenticity...


  • Toronto, Canada Asahi Canada Full time

    Company Vision Asahi Canada’s vision is to become an International Premium Beer powerhouse. We will achieve this by leveraging our strengths and existing success models, and by applying a challenger mind-set to everything we do. Asahi Canada's collection of premium beers each tell their own brand story and share a passion for craftsmanship, authenticity...


  • Toronto, Canada Asahi Canada Full time

    Company Vision Asahi Canada’s vision is to become an International Premium Beer powerhouse. We will achieve this by leveraging our strengths and existing success models, and by applying a challenger mind-set to everything we do. Asahi Canada's collection of premium beers each tell their own brand story and share a passion for craftsmanship, authenticity...


  • Toronto, Canada Asahi Canada Full time

    Company Vision Asahi Canada’s vision is to become an International Premium Beer powerhouse. We will achieve this by leveraging our strengths and existing success models, and by applying a challenger mind-set to everything we do. Asahi Canada's collection of premium beers each tell their own brand story and share a passion for craftsmanship, authenticity...


  • Toronto, Canada Asahi Canada Full time

    Company VisionAsahi Canada’s vision is to become an International Premium Beer powerhouse. We will achieve this by leveraging our strengths and existing success models, and by applying a challenger mind-set to everything we do. Asahi Canada's collection of premium beers each tell their own brand story and share a passion for craftsmanship, authenticity and...


  • Toronto, Canada Asahi Canada Full time

    Company VisionAsahi Canada’s vision is to become an International Premium Beer powerhouse. We will achieve this by leveraging our strengths and existing success models, and by applying a challenger mind-set to everything we do. Asahi Canada's collection of premium beers each tell their own brand story and share a passion for craftsmanship, authenticity and...


  • Toronto, Canada Compunnel Inc. Full time

    Bilingual Customer Service Professional IIILocations: Montreal, Quebec, Toronto, Ontario, Halifax, Nova Scotia (Hybrid)Please be aware that employment background checks must be run for your candidates if they are selected for the job assignment. The Bilingual Customer Representative will be responsible for managing all aspects of customer service including...


  • Toronto, Canada Dean Group - Toronto Full time

    Position: Bilingual (EN/FR) Content Management Specialist Type: Hybrid (1-2 days on site)Location: Downtown Toronto OR Downtown Montreal Industry: Financial Services The Company and The Role:Our client is a Canadian owned leading financial services firm downtown. They have an exciting career opportunity as a Bilingual Content Management Specialist and...


  • Toronto, Canada Asahi Canada Full time

    Company VisionAsahi Canada’s vision is to become an International Premium Beer powerhouse. We will achieve this by leveraging our strengths and existing success models, and by applying a challenger mind-set to everything we do. Asahi Canada's collection of premium beers each tell their own brand story and share a passion for craftsmanship, authenticity and...


  • Toronto, Canada Asahi Canada Full time

    Company Vision Asahi Canada’s vision is to become an International Premium Beer powerhouse. We will achieve this by leveraging our strengths and existing success models, and by applying a challenger mind-set to everything we do. Asahi Canada's collection of premium beers each tell their own brand story and share a passion for craftsmanship, authenticity...