Outbound Sales Manager

4 weeks ago


Richmond Hill, Canada WellnessLiving Full time
Responsibilities :
  • Lead and oversee the outbound sales team, ensuring they meet or exceed sales targets
  • Motivate, coach, and mentor the outbound sales team, managing performance and providing training for continuous improvement.
  • Observe, monitor, and track performance, conducting performance reviews for the team to foster professional growth.
  • Analyze and interpret metrics and KPIs, developing plans and training to optimize performance.
  • Continually assess sales processes, documenting and implementing changes for success.
  • Coach and motivate staff to drive maximum performance and results.
  • Lead by example, fostering an energetic, highly effective culture that inspires employee engagement and effective processes, surpassing stakeholder expectations.
  • Set benchmarks for customer-centric call handling and performance monitoring standards.
  • Assist with department operations, including recruitment efforts to build a high-performing outbound sales team.
  • Create, maintain, and implement sales processes, playbooks, and career paths for Outbound AEs.
  • Collaborate with sales team members to craft solutions that meet customer needs.
  • Continuously improve and implement program guidelines and processes.
  • Handle escalated customer inquiries or issues as needed, ensuring timely resolution and customer satisfaction. 
  • Implement ongoing reporting to track outbound activity and continuously improve on given KPIs.

Skills & Qualifications:

  • Bachelor's degree in Business Administration, Sales, Marketing, or related field or equivalent work experience and training. 
  • Proven track record of meeting or exceeding sales targets.
  • Previous experience in sales management, preferably in an outbound sales environment.
  • Analytical mindset with the ability to interpret sales data and metrics.
  • Experience in developing and implementing sales processes and strategies.
  • Excellent negotiation and communication skills 
  • Effective and inspiring leadership skills, with the ability to motivate and encourage team members 
  • Ability to problem solve and develop solutions to diverse and complex situations and enterprise customer accounts 
  • Well-versed in Microsoft Office Suite, Google Suite, and sales tools including Salesforce, ZoomInfo, etc. 

 



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