Senior Helpdesk Manager
1 month ago
Sr. Helpdesk Manager, IT
Previous helpdesk management required
Status: Permanent full time
Location: 1 President’s Choice Circle (on site 4 days/week)
Who We Are:
Lifemark Health Group is a market leader in customized healthcare solutions. As one of the largest and most comprehensive providers in Canada, we continue to grow exponentially. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022, you can .
Our Perks:
You will be issued a company Phone, laptop, headset and a home office monitor, keyboard and mouse. After your successful probation period, you will:
Have access to a yearly education re-imbursement fund Receive 30% discount from Shopper Drug Mart purchases Contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage Have paid vacation days as well as wellness days Have a choice to enroll in our Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs) Access to employee assistance programThe Senior Helpdesk Manager, IT Operations, will report to the Director of IT Operations and is tasked with leading and managing a team of Helpdesk Agents who provide first-line IT support to employees. You are responsible for ensuring that the support team performs efficiently and accurately, adhering to IT Helpdesk SLAs.
Key duties include ensuring resolution of technical issues promptly, implementing best practices, managing escalations, collaborating with cross-functional teams to enhance service delivery, maintaining SLAs, and reporting on KPIs.
We are looking for individuals with a proven history of managing an IT Helpdesk team who maintain high service standards and performance frameworks while promoting equity, diversity, and inclusion. Ideal candidates should be hands-on, directly contributing to the team's initiatives' success.
Strong leadership skills are essential for guiding and mentoring the team to deliver this service effectively while scaling our teams and processes.
Primary Duties and Responsibilities
Oversee a team of 10-15 Tier 1 Helpdesk Agents. Manage the IT ticketing system for various departments including Marketing, Facilities, Procurement, Payroll, HR, Accounts Payable, and Talent. Implement organizational metrics to ensure high performance. Guide Helpdesk agents through training, coaching, setting expectations, and evaluating their performance. Align with user needs and system functionality to shape organizational policy. Strategically seek ways to enhance the Helpdesk.Experience & Skills Required
Lead and mentor the IT Helpdesk Team across various functions. Demonstrated experience as an IT Helpdesk Manager or similar role. University degree in a technical field or equivalent education, certifications, and work experience. Experience in people management, ideally as an IT manager or team lead for up to 15 people. ITIL v4 certification preferred. Experience with Helpdesk software, especially Zendesk. Skilled at building relationships and effective communication, both verbal and written. Strong interpersonal skills for fostering collaborative partnerships across different functions and levels within the company. Experience managing a technical team. Bilingual French/English - Preferred Excellent project and account management abilities. Capability to manage multiple projects at once. Strong time-management skills to meet schedules. Team player, dedicated, and passionate about your work.Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.
Apply today Visit us at for more information
-
IT Helpdesk Specialist
5 months ago
Toronto, Canada Cineplex Full timeWork location: Home Office 1303 Yonge St City: Toronto What you will do: The IT Helpdesk Specialist role is responsible for providing day-to-day helpdesk support including all Level 1 escalations, problems & requests for our Cineplex ecosystem. Key Responsibilities - Proactively monitor and support components of the Cineplex Systems Infrastructure. -...
-
IT Helpdesk Specialist
2 months ago
Toronto, Canada Cineplex Full timeWork location: Remote Ontario City: Toronto What you will do: Although this position is primarily remote, on occasion you will need to work from the Cineplex office at 1303 Yonge Street, Toronto (Yonge and St. Clair), so living within commuting distance will be necessary. The department provides support 24/7/365, so shifts will cover business hours,...
-
IT Helpdesk Summer Student
5 months ago
Toronto, Canada Circle of Care, Sinai Health Full time**We are looking for**: a full-time, contract IT Helpdesk Student **Hours of Work**: 34 hours/week. Hybrid work from home. **Reports to**: Manager, IT **Responsibilities**: - Troubleshoot hardware and software problems in the computing facilities. - Process new staff accounts in Active Directory, Mobile Device Management, and Exchange. - Continually strive...
-
Senior IT Operations Manager
4 weeks ago
Toronto, Ontario, Canada Lifemark Full timeJob Title: Senior IT Operations ManagerJob Summary:We are seeking a highly skilled Senior IT Operations Manager to lead our IT Helpdesk team. The successful candidate will be responsible for ensuring the efficient and accurate delivery of IT support services to employees.Key Responsibilities:Lead and manage a team of Helpdesk Agents to ensure high service...
-
Senior IT Operations Manager
4 weeks ago
Toronto, Ontario, Canada Lifemark Full timeJob SummaryWe are seeking a highly skilled Senior Helpdesk Manager to lead and manage our IT Helpdesk team. The successful candidate will be responsible for ensuring the efficient and accurate delivery of IT support services to our employees.Key ResponsibilitiesOversee a team of 10-15 Tier 1 Helpdesk Agents.Manage the IT ticketing system for various...
-
Senior IT Operations Manager
4 weeks ago
Toronto, Ontario, Canada Lifemark Full timeJob SummaryWe are seeking a highly skilled Senior IT Operations Manager to lead our Helpdesk team and provide exceptional technical support to our employees.Key ResponsibilitiesOversee a team of 10-15 Tier 1 Helpdesk Agents.Manage the IT ticketing system for various departments.Implement organizational metrics to ensure high performance.Guide Helpdesk agents...
-
IT Helpdesk Specialist
2 months ago
Toronto, Canada EOS Full time**WHO WE ARE**: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
-
Service Quality Manager
4 weeks ago
Toronto, Ontario, Canada Gorgias HelpDesk Inc. Full timeJob DescriptionGorgias HelpDesk Inc. is seeking a highly skilled Service Quality Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing service quality assessment strategies, assigning and coordinating projects, and reviewing programs to ensure their effectiveness.Key ResponsibilitiesDevelop and...
-
Service Quality Improvement Manager
4 weeks ago
Toronto, Ontario, Canada Gorgias HelpDesk Inc. Full timeJob DescriptionGorgias HelpDesk Inc. is seeking a highly skilled Service Quality Improvement Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing service quality assessment strategies, assigning and coordinating projects, and reviewing programs to ensure they meet our high standards.Key...
-
Helpdesk Support
5 months ago
Toronto, Canada Fidelity IT Solutions Full timeTechnical Support Specialist Position Summary: **Duties**: - General Office 365 and GSuite Administration - Provides technical leadership to the Helpdesk through training, coaching and continual engagement. - Creation and maintenance of published documentation for technical procedures, policies, and standard processes related to Helpdesk. Ensures adherence...
-
Global Support Manager
5 months ago
Toronto, Canada Gorgias HelpDesk Inc. Full timeEmployer: Gorgias HelpDesk Inc. Address: 1179 King Street West, Toronto, ON M6K 3C5, Canada **Salary**: $117,332.80 annually - eligible for annual bonus Hours: 40 hours per week Terms of Employment: Permanent, Full Time Language of Work: English Number of Positions: 1 Benefits: Dental Insurance, Disability Insurance, Extended medical Insurance,...
-
IT Helpdesk Specialist @ Cineplex
2 weeks ago
Old Toronto, Canada Cyber Crime Full timeJob SummaryWe are seeking a skilled IT Helpdesk Specialist to join our team at Cyber Crime, providing top-notch technical support for Cineplex Systems. As a key member of our Helpdesk team, you will be responsible for resolving hardware and software issues, ensuring seamless operations across all Cineplex LOB's.Key ResponsibilitiesTech Support and Incident...
-
Service Quality Manager
4 weeks ago
Toronto, Ontario, Canada Gorgias HelpDesk Inc. Full timeJob DescriptionGorgias HelpDesk Inc. is seeking a highly skilled Service Quality Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing service quality assessment strategies, directing and advising staff, and assigning, coordinating, and reviewing projects and programs.Key...
-
IT Helpdesk Support
5 months ago
Toronto, Canada H.H. Angus and Associates Limited Full timeIT Help Desk Support - Knowledge Management - Toronto, Ontario, Canada This is a great opportunity to join a dynamic team in a company with an excellent reputation in the engineering consulting industry. At HH Angus, we value our employees and strive to create a culture of learning, growth, and success. We are currently looking for an IT Help Desk Support...
-
IT Operations Lead
2 weeks ago
Toronto, Ontario, Canada Lifemark Full timeJob Title: Senior Helpdesk ManagerDescription:The Senior Helpdesk Manager will be responsible for leading and managing a team of Helpdesk Agents who provide first-line IT support to employees.Key duties include ensuring resolution of technical issues promptly, implementing best practices, managing escalations, collaborating with cross-functional teams to...
-
Toronto, Canada Law Society of Ontario Full timeOVERVIEW JOB PURPOSE: The Senior IT Endpoint Analyst is responsible for taking a leading role in the research, planning, implementation, support and security of the Law Society’s IT End-user Endpoints (Endpoint) Infrastructure. The infrastructure consists of desktop and laptop computers, mobile devices, printers, the associated operating...
-
Toronto, Ontario, Canada Law Society of Ontario Full timeJob SummaryThe Law Society of Ontario is seeking a Senior IT Endpoint Analyst to join its Helpdesk and User Support team. As a key member of the IT department, you will be responsible for the research, planning, implementation, support, and security of the Law Society's IT End-user Endpoints (Endpoint) Infrastructure.Key ResponsibilitiesLead the design and...
-
Senior Manager
1 month ago
Toronto, Ontario, Canada Xerox Full timeAbout XeroxXerox is a leading company in office and production print technology, software, and services. We empower clients to work better, every day, by providing innovative solutions that drive business outcomes.Job SummaryWe are seeking a skilled Senior Manager to join our team. As a technical leader, you will be responsible for managing a team of...
-
Management Consulting-Senior Business Analyst
1 month ago
Old Toronto, Canada https:www.pcrecruiter.netsitemap.xml Full timep>Our client is a boutique consulting firm of top-notch Financial Services technology professionals. They have expert knowledge in the Capital Markets, Wealth & Investment Management, and Retail Banking sectors, offering their clients a winning combination of business and technical expertise. Their hands-on approach combines the rigor of business-driven...
-
Management Consulting-Senior Business Analyst
4 weeks ago
Old Toronto, Canada ROSS Full timep>Our client is a boutique consulting firm of top-notch Financial Services technology professionals.They have expert knowledge in the Capital Markets, Wealth & Investment Management, and Retail Banking sectors, offering their clients a winning combination of business and technical expertise.Their hands-on approach combines the rigor of business-driven...
