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Senior IT Operations Manager

1 month ago

Toronto, Ontario, Canada Lifemark Full time

Job Summary

We are seeking a highly skilled Senior IT Operations Manager to lead our Helpdesk team and provide exceptional technical support to our employees.

Key Responsibilities

  • Oversee a team of 10-15 Tier 1 Helpdesk Agents.
  • Manage the IT ticketing system for various departments.
  • Implement organizational metrics to ensure high performance.
  • Guide Helpdesk agents through training, coaching, and evaluating their performance.
  • Align with user needs and system functionality to shape organizational policy.

Requirements

  • Lead and mentor the IT Helpdesk Team across various functions.
  • Demonstrated experience as an IT Helpdesk Manager or similar role.
  • University degree in a technical field or equivalent education, certifications, and work experience.
  • Experience in people management, ideally as an IT manager or team lead for up to 15 people.
  • ITIL v4 certification preferred.
  • Experience with Helpdesk software, especially Zendesk.

About Lifemark

Lifemark is a market leader in customized healthcare solutions, providing comprehensive services to our clients. We are committed to delivering exceptional care and support to our employees and customers.