Service Quality Manager

4 weeks ago


Toronto, Ontario, Canada Gorgias HelpDesk Inc. Full time
Job Description

Gorgias HelpDesk Inc. is seeking a highly skilled Service Quality Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing service quality assessment strategies, assigning and coordinating projects, and reviewing programs to ensure their effectiveness.

Key Responsibilities
  • Develop and implement service quality assessment strategies to improve customer satisfaction and loyalty.
  • Assign and coordinate projects and programs to ensure timely completion and effective results.
  • Review and analyze program effectiveness to identify areas for improvement.
  • Collaborate with cross-functional teams to develop and implement process improvements.
  • Provide coaching and guidance to staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
Requirements
  • Bachelor's degree or equivalent experience.
  • 3 years to less than 5 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Strong analytical and problem-solving skills.
Benefits
  • Dental plan.
  • Disability benefits.
  • Health care plan.
  • Paramedical services coverage.
  • Life insurance.
  • Pension plan.


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