Senior Manager
3 weeks ago
Xerox is a leading company in office and production print technology, software, and services. We empower clients to work better, every day, by providing innovative solutions that drive business outcomes.
Job SummaryWe are seeking a skilled Senior Manager to join our team. As a technical leader, you will be responsible for managing a team of software engineers and representing the technical health and future of the applications you support. You will apply industry best practices for implementations and drive internal and client meetings.
Key Responsibilities- Manage the L2/L3 Support team with a scope of 24-hour monitoring and SLA.
- Incident and problem management, including root cause analysis.
- Manage daily incident response and resolution time, as well as monthly service reviews and KPIs.
- Provide technical and functional knowledge, guidance, and support to other Systems Analysts and application support.
- Support Security Compliance and work with the Transformation manager on client support on-boarding.
- Act as a liaison between business operations managers and other technology teams.
- Manage 3rd-party suppliers and respond to RFPs.
- Support Sales, Solutions Architecture, and Service delivery.
- Conduct weekly L2/L3 Support team meetings and manage employee performance reviews.
- Computer science university degree or equivalent experience.
- In-depth hands-on experience with imaging and workflow technology, ECM helpdesk, incident, problem management, and root cause analysis.
- Working knowledge of security standards such as PIPEDA, ISO27001, PCI, and SOC.
- Working knowledge of middleware-based cloud integration technology.
- Windows, Active Directory, ADFS, SSO, Linux, and project management and business analysis background.
- Azure/AWS Cloud, SQL, Mongo DB, Python, C#, .Net, J2EE, IIS, JBOSS, WebLogic, TOMCAT, and architecture framework knowledge.
Xerox offers a comprehensive suite of benefits, including medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits. We also offer a competitive salary range and opportunities for professional growth and development.
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Senior Cook
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Senior Cook
1 month ago
Toronto, Ontario, Canada Sunrise Senior Living Full timeSenior Cook Job DescriptionAt Sunrise Senior Living, we are seeking a skilled Senior Cook to join our team. As a Senior Cook, you will be responsible for preparing and serving meals to our residents, ensuring all special dietary needs are met, and maintaining the highest possible quality and consistency in our food service areas.Responsibilities:Prepare and...
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Senior Culinary Specialist
1 month ago
Toronto, Ontario, Canada Sunrise Senior Living Full timeSenior Float CookAt Sunrise Senior Living, we pride ourselves on creating a warm and welcoming environment for our residents. As a Senior Float Cook, you will play a vital role in ensuring that our residents receive exceptional culinary care.Key Responsibilities:Prepare and cook meals for residents in a timely and efficient mannerWork collaboratively with...
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Senior Cook
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Senior Data Developer
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