Indigenous Patient Care Quality Liaison
2 weeks ago
Bachelor's Degree in a relevant human services discipline, plus five to seven (5 to 7) years' recent, related experience including conflict resolution/crisis intervention experience, preferably in a health care setting, or an equivalent combination of education, training and experience.
Skills And Abilities- Demonstrated knowledge of First Nations, Métis, and Inuit history and perspectives of health and wellness, and how this relates to the current health care context.
- Knowledge of First Nations, Métis and Inuit resources within Vancouver Island.
- Demonstrated knowledge of Indigenous cultural safety and humility, decolonization and anti-racism approaches.
- The understanding and ability to implement trauma informed practices.
- Demonstrated understanding of DRIPA, Truth & Reconciliation Commission calls to action (18- 24), and In Plain Sight report.
- Knowledge of complaint management processes in health care systems and associated external processes.
- Organizational skills and ability to prioritize workload under time pressures to meet deadlines.
- Knowledge of pertinent laws and legislation, including and not limited to, the Patient Care Quality Review Board Act, Freedom of Information and Protection of Privacy Act, and the Residents' Bill of Rights.
- Ability to exercise sound judgment, sensitivity, critical thinking and effective decision-making.
- Ability to communicate effectively, both verbally and in writing, with all levels of the organization, including advanced complaints management best practices, presentation and writing skills.
- Ability to analyze and problem-solve complex issues towards effective solutions.
- Ability to participate in, and facilitate inter-disciplinary groups in a collaborative environment with multiple interests.
- Ability to work effectively with others and foster a practice of cooperative effort and collaborative problem-solving.
- Effective facilitation skills.
- Ability to perform the duties of the position and operate related equipment, including computer software applications.
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