Patient Care Quality Liaison

1 month ago


Victoria, Canada Island Health Full time
QUALIFICATIONS: Education, Training And Experience

A level of education, training and experience equivalent to a bachelor's degree in a relevant human services discipline and three (3) years' related conflict resolution / crisis intervention experience.

Skills And Abilities
  • Demonstrated knowledge of pertinent laws and legislation, including the Freedom of Information and Protection of Privacy Act, the Patient Care Quality Review Board Act, and the Residents' Bill of Rights.
  • Demonstrated knowledge of client relations and complaints management best practices.
  • Demonstrated ability to exercise judgement and sensitivity working with complex, confidential and sensitive issues.
  • Demonstrated knowledge of health care system issues and functions.
  • Demonstrated analytical, problem solving and conflict resolution skills, and ability to apply these skills in potentially emotionally charged situations with patients and families.
  • Ability to lead, participate and facilitate inter-disciplinary groups in a collaborative environment with multiple interests.
  • Ability to educate and provide consultation to healthcare professionals.
  • Ability to develop, coordinate and deliver educational programs and presentations.
  • Ability to work effectively with others, including working effectively in a multicultural environment, independently, as part of a team and understanding the frameworks of other disciplines.
  • Demonstrated ability to communicate effectively both verbally and in writing, adhering to requirements of legislation and with sensitivity to the need to balance both organizational requirements and a focus on patient/client/resident needs.
  • Demonstrated ability to organize and prioritize workload in a complex environment.
  • Advanced writing skills.
  • Ability to operate related equipment.
  • Physical ability to carry out the duties of the position.


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