Receptionist/patient Care Coordinator

2 months ago


Victoria, Canada Horizons Holistic Health Clinic Full time

At Horizons Holistic Health Clinic, we are known for our warm and dedicated approach to patient care. We focus on providing excellent naturopathic services by making our medicine efficient, effective and accessible to our community. Our practice is growing, and we need to hire a receptionist/patient care coordinator to help us continue to meet the needs of our patients and practitioners

We are looking for someone who is welcoming and positive. They have good administrative instincts and knowledge when it comes to scheduling and billing to ensure that all our patients have a smooth clinic experience.

Main Duties:

- Standard clinical office administrative tasks
- Scheduling of patients, including calls to set up follow up appointments
- Patient checkout including invoicing, taking payment and submitting claims to extended insurance plans
- Inventory management, eventually including ordering and receiving
- Working to continually implement, evaluate and improve administrative systems and procedures in the operations manual
- Welcoming patients and describing naturopathic medicine to prospective patients
- Maintaining a clean clinic to ensure safety of patients and staff

**Requirements**:

- 1 year experience in a clinical administrative/reception role (preferred)
- Tech-savvy and a capacity to troubleshoot tech related issues if they arise
- A thoughtful, enthusiastic and reliable person who want to ensure that everyone who interacts with the clinic is personally and professionally welcomed and assisted
- Attention to detail and a desire to create effective systems
- Computer proficiency so that you can easily tackle our cloud-based software tools and quickly input information accurately
- A fast and accurate typist with excellent written and spoken English
- A commitment to self-care
- Experience with or an interest in naturopathic medicine or other alternative medicines

Assets:

- Experience using social media tools like Facebook and Instagram to promote a cause, topic or business
- Some knowledge around basic bookkeeping data entry or the desire to learn about it should the role grow to take on these duties in the future
- Experience with Gmail, cloud-based EMR systems and/or OneDrive
- Experience with extended medical insurance billing procedures

In your response please include:

- Resume
- A cover letter that including your availability (hours you can work and start date)
- Also, include the word "orange" somewhere in your cover letter

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$24.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 2023-05-22



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