Bilingual Customer Service Representative
3 months ago
Bilingual Customer Service Representative
Location: Remote - Vancouver and Calgary
Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team
Why pursue this opportunity
The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.
Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.
Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.
What you’ll be working on
Provides prompt and accurate responses to customer inquiries within established service standards by following procedures; act as 1st level escalation
Adheres to complaint handling and privacy procedures
Supports business retention goals through positive customer relations
Respond to telephone, fax, email and voicemail inquiries from customers and distribution partners, and maintain ownership of each inquiry from start to problem resolution; resolve escalated inquires or escalate issues to 2nd level for resolution
Research, investigate and collaborate with the appropriate subject matter expert to make a recommendation or decide upon a solution; access and obtain data from multiple information systems to respond to questions
Input and maintain information on various computer systems
What we’re looking for you to have
1+ years demonstrated experience in a direct customer service environment in the insurance/financial services industry, with individual insurance and investment experience
Completion of a community college diploma in business or related area an asset
Bilingual; French and English is required
Knowledge of MS Office is required
Working knowledge of Empire Life systems is an asset.
In-depth knowledge of financial service products, policy provisions and administrative procedures
In-depth knowledge of distribution channels
Excellent organizational skills and the ability to prioritize and balance multiple tasks
Strong writing, listening and verbal communication skills
Attention to detail/accuracy
Strong relationship management skills
Well-developed analytical and problem resolution skills
Ability to work independently and as a team member
Ability to navigate multiple systems seamlessly in a fast paced environment
If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
Competitive salaries with annual pay increases
Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
Competitive uncapped commission, for sales positions
A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account
Flexible work arrangements and an annual allotment of personal health days.
Four weeks annual vacation from hire date
A defined contribution pension plan with generous employer matching
Top up programs for parental leave and compassionate leave
Employer-sponsored wellness and recognition programs
A cash employee referral program
-
Bilingual Customer Service Representative
1 month ago
Vancouver, British Columbia, Canada AlgaeCal Full time $50,000About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a Bone Health Consultant, you will play a critical role in supporting our customers through various mediums, including email and phone.Key Responsibilities:Supporting customers with their concerns and questions...
-
Bilingual Customer Service Representative
3 days ago
Vancouver, Canada RC Pet Products Full time**Overview**: Reporting to the Customer Service Supervisor, our Bilingual Customer Service Representatives (CSRs) are the friendly voices and problem-solvers who keep our customers happy! You'll handle phone calls, respond to inquiries, process orders, and take care of all things customer service with a smile. At RC Pet Products, we pride ourselves on...
-
Bilingual Customer Service Representative
5 months ago
Vancouver, Canada XL Flooring Co. Ltd. Full timeXL Flooring Co. Ltd. is a privately owned company in the import and distribution industry, currently servicing over 1,500 dealers across North America. We strive to be recognized as the #1 flooring company in the world for quality products, innovative management, employee and customer satisfaction, community contribution and environmental responsibility. We...
-
Customer Service Representative
5 months ago
Vancouver, Canada Vancouver Camera Service Full time**Overview**: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is a great opportunity for someone who enjoys working in a...
-
Bilingual Customer Service Representative
2 months ago
Vancouver, Canada AlgaeCal Full time**Career with a heart!** You speak Spanish. If you like helping people, and you want to feel supported in your work -- this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones - and they’re scared they might break at any moment. But after talking with YOU, their fear will melt...
-
Bilingual Guest Services Representative
6 months ago
Vancouver, Canada Arc'teryx Full time**Department**: Commercial - Guest Services **Reports to**:Guest Services Supervisor **Location**:North Vancouver, B.C. **Your Opportunity at ARC’TERYX**: As a Bilingual Guest Services Representative, you will provide an exceptional experience and helpful solutions for guests seeking answers about Arc’teryx products and services. Recognizing the...
-
Customer Service Representative
4 weeks ago
Vancouver, Canada True North Nutrition Full timeTrue North Nutrition is one of Canada’s leading distributors in the natural health food and sports nutrition industry. Specializing in sales, marketing and distribution of these products, we work with many retail partners and independent health stores to achieve outstanding sales results. Recognized by Profit 100 as one of Canada’s fastest growing...
-
Bilingual Customer Service Experience Representative
5 months ago
Vancouver, Canada Aviso Wealth Full time**Aviso Wealth**: **The Opportunity**: We’re looking for an incredible Bilingual Customer Service Experience Representative to join our Contact Centre team. Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3...
-
Customer Service Representative/cashier
5 months ago
Vancouver, Canada Vancouver Camera Service Full timeDUTIES: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. - Resolving customer complaints or issues in a professional and timely manner - Assisting customers with...
-
Building Service Representative, Bilingual
6 months ago
Vancouver, Canada BGO Full time**Building Service Representative, Bilingual** **BC, ON, MB, AB | Remote** **Contact Center** **Who We Are**: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office,...
-
Csr (Customer Service Representative)
5 months ago
North Vancouver, Canada Paris Service Group Full time_You’re the best and you want to join a team that appreciates you, where you can create your own opportunities?_ - **Who We Are**_ We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a while in Vancouver. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a...
-
Group Customer Service Representative
6 months ago
Vancouver, Canada THE EMPIRE LIFE INS. CO Full time**Group Customer Service Representative**: **Location: Remote - Vancouver and Calgary** Empire life is looking to hire a Group Customer Service Representative to join our Group Operations team! **Why pursue this opportunity** **Our mission -** make insurance, investments and benefits simple, fast and easy for our customers. **Play an integral role**: -...
-
Group Customer Service Representative
7 months ago
Vancouver, Canada THE EMPIRE LIFE INS. CO Full time**Group Customer Service Representative**: **Location: Remote - Vancouver and Calgary** Empire life is looking to hire a Group Customer Service Representative to join our Group Operations team! **Why pursue this opportunity** **Our mission -** make insurance, investments and benefits simple, fast and easy for our customers. **Play an integral role**: -...
-
Customer Service Representative
2 weeks ago
Vancouver, British Columbia, Canada Empire Life Full timeEmpire Life Seeks Bilingual Customer Service RepresentativeWe are looking for a highly skilled and multilingual customer service representative to join our Retail Operations team at Empire Life.About the Role:This is an exciting opportunity for a motivated and detail-oriented individual with excellent communication skills to provide top-notch customer...
-
Customer Service Representative
6 months ago
Vancouver, Canada Lotus Full time**Customer Service Representative** **Vancouver, CA** - ** Full-Time Hours / ASAP Start**: - ** Ongoing Training & Support**: - ** Weekly Pay with Bonuses** **Start your New Career today!** Over the busy summer period, we're looking to increase on-site representation for all our clients across the region. This means we'll need to bring on board several...
-
Customer Service Representative
1 month ago
Vancouver, British Columbia, Canada beBee Professionals Full timeWe are seeking a Customer Service Representative to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.The successful candidate will be responsible for handling customer inquiries in a timely and professional manner,...
-
Customer Service Representative
6 months ago
Vancouver, Canada Patterson Full time**Patterson isn't just a place to work, it's a partner that cares about your success.** One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring...
-
Customer Service Representative
2 months ago
Vancouver, Canada Busy Bee Gold Dry Cleaners Full time**Job description** Busy Bee Gold is a family-owned business that specializes in environmentally friendly dry cleaning with over 35 years of innovative experience in stain removal, pressing, cleaning, tailoring, and bridal services. The company works with all the major luxury brands, major films, TV shows, and performers like Cirque du Soile, earning the...
-
Customer Service Representative
6 months ago
Vancouver, Canada RMDY Brands Full time**Position Summary**: Remedy Brands is seeking for a **Full Time** Customer Service Representative to join our team. (This is not a Remote position). **Key Responsibilities**: - Answer incoming customer inquiries - Record and modify customer information within the database - Engage with clients in a friendly and professional manner while actively listening...
-
Customer Service Representative
1 month ago
Vancouver, British Columbia, Canada beBee Professionals Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.Key Responsibilities:Respond to customer inquiries and resolve complaints in a...